Product hangs after creating a new backup or editing an existing one

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Beginner
Contributions: 1
Commentaires: 3

Windows 7 64bit
True Image Home 2012 build 6154

If I create a new file backup, when I press "Backup now" to close the Edit Backup Settings form, the system hangs. Closing the program leaves a process running in task manager that then needs to be killed (or the system restarted). The new file backup does not get created. A similar thing happens if I do Edit settings on an existing backup - the system hangs when I close the form.

If you can tell me which processes to look at I can attach a system dump etc.

sam 28/04/2012 - 18:33
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Welcome MKP,
As per forum rules, if you need official help from Acronis, you need to fill out a support request. Note along the left margin of this webpage the "How to get support".

Most responses on the forum will be from fellow users.

Try this as a workaround.
When creating a new task, use the final "backup later" option rather than "backup now". After a small delay and the task appear in the main window, then click on the "Backup now" option in upper right corner of the specific task.

As you will read in the next link, editing of tasks is discouraged by most of the users responding on the forum. Best results obtained by creating a final task with all the correct settings and then no future edits. I agree not editing can be a pain but it seems to get better or quicker results.

These two links may be helpful.
http://forum.acronis.com/forum/31355#comment-97507
http://forum.acronis.com/forum/28705
http://kb.acronis.com/content/17639

sam 28/04/2012 - 23:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 24
Commentaires: 3268

Hello MKP, and GroverH,

Thank you for your comments.

GroverH, thank you very much for your help, and detailed answer.

MKP, GroverH is right, I just wanted to add, if the issue remains, we would also appreciate if you could also provide us with the Procmon log in addition to the UserDump of the TrueImage process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

lun 30/04/2012 - 09:48