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secure zone

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The secure zone is empty, but backup says it is full and prevents me from using it.

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Use ATI to delete the secure zone and recreate it. You will lose any data in there, but since you see it is empty...
The ASZ is not flexible, as you can see, because you cannot use Windows explorer or other file management app to see what is going on (by design).
If you can/want, simply use a regular partition to store your backups.