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Backup hang on Locking Partition.

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Dear 

After upgraded from Acronis Backup Advanced 11.5 to 11.7. i can't finish the backup plan. the backup hang on 20% and show "Locking Partition 0-0". i tired cancel the backup and re-create the backup plan, vault & pooi. But still have same problem. i am backup to tape device. 
Could you please help me?

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Hello Wo Lee Company,

Thank you for your posting! As far as I see, the issue is being investigated by our support team. Would you kindly share the solution with other forum members once available?

Thank you!