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Backup Recovery Media Cannot See Network

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Hi,

I recently replaced ABR 11.5 Workstation Trial with a Full version and created a boot recovery CD. I probably should have tested this during the trial but never got around to it.

The backups and restores run fine to/from a NAS, but when I boot to the recovery disk, the network cannot be seen. Any thoughts on this about configuring the network once inside the recovery disk.

This is a Win7 SP1 machine. If you need more info, let me know.

Thank you

Sidewinder

0 Users found this helpful

Hello Sidewinder,

Thank you for posting this question in our forum. I am happy to assist you. 

You can use WinPE in order to see the network, if the Linux based bootable media does not recognize the network card. Please see my links in this post about using WinPE.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.