Backup to standalone tape drive not working after migrate to new server

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 0

Hello everyone, we currently have an issue with our tape backup after migrate to new server. we tried all sort of steps but no luck:

- Upgrade hp smart array sas card firmware
- Upgrade tape drive hp lto6 6250 firmware
- Update driver
- Upgrade from ABR 11.5 to 11.7

But, backup to disk works well. It's been few days we working on this, the error message is still the same:

--------------------
Log Entry Details
--------------------
Type:                Error
Date and time:       28/3/2016 4:38:46 PM
Backup plan:         Test
Task:                Full backup ('once later' scheme)
Managed entity type: [None]
Managed entity:      [None]
Machine:             AcronisESXAppliance--002
Code:                20,250,685(0x135003D)
Module:              309
Owner:              
Message:            
  Command 'Running backup plan 'Test'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_bundle_glx_pic_44411
Message: Command 'Running backup plan 'Test'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_glx_pic_44411
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_glx_pic_44411
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_glx_pic_44411
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fddf
Fields:  $module : disk_bundle_tape_off_glx_pic_44411
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fe21
Fields:  $module : disk_bundle_tape_off_glx_pic_44411
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields:  $module : disk_bundle_tape_off_glx_pic_44411
Message: Failed to back up virtual machine 'MYSOEMKLNXTDB1'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2e8
Fields:  $module : disk_bundle_tape_off_glx_pic_44411
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_tape_off_glx_pic_44411
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_tape_off_glx_pic_44411
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc568
Fields:  $module : disk_bundle_tape_off_glx_pic_44411
Message: Write error.
--------------------
Error code: 3
Module: 4
LineInfo: c41defba28f4d196
Fields:  $module : storage_server_vsa64_44411
Message: Error occurred while writing to the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 2147943567, $module : storage_server_vsa64_44411
Message: The device is not connected
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01490002+0x01350016+0x00728042+0x00728055+0x00728054+0x00728012+0x01490003+0x00010424+0x00070004+0x00040003+0x0000FFF0+0x8007048F

--------------------

We have no idea where to continue diagnose anymore. Please help.

 

lun 28/03/2016 - 10:41
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 9

Hello.

Try this (on your risk, of couse):

1. backup your backup server configuration (whole C: drive and configuration database files in case they stored on different location)

2. be shure you made backup on step 1!!!

3. eject all tapes from drive or disconnect drive/library from backup server

4. delete all "storages" associated with tape drive in Acronis Management Console

5. delete all custom tape pools, move tapes to default Acronis pool

6. connect tape drive/library to your backup server

7. re-create new "storage" associated with tape drive

8. retry backup process

8.a. in case of success - goto step 9

8.b. in case of failure - restore your backup server configuration and wait for official acronis support

9. perform tape inventory to restore association of backups with re-created "storage"

mar 29/03/2016 - 10:21