error code on acronis 11.7

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 0

Hello,

 

i'm trying to get backup on Acronis Backup Advanced 11.7 for PC and it shows me this error

 

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44421
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 54
Module: 482
LineInfo: 5c71ebf434f0c47a
Fields:  $module : disk_bundle_vs_44421
Message: Failed to collect all of the data required for single-pass backup of Microsoft SQL Server.
--------------------
Error code: 4353
Module: 87
LineInfo: e4fe5c9fd5e63de3
Fields:  $module : aaib_mssql_backuper_vs_44421
Message: Cannot back up SQL Server databases of instance 'ACRONIS'.
--------------------
Error code: 308
Module: 87
LineInfo: a590150b0bc6bdac
Fields:  $module : ArsAgentProvider_vs_44421
Message: Account 'Acronis Agent User@Lab-PC' does not have enough privileges to access instance 'ACRONIS'. To be able to back up or recover the instance, the account must have the Microsoft SQL Server sysadmin role in it.
--------------------

 

 

with acronis 11.5 it wors fine.

 

i try this 

https://forum.acronis.com/forum/31205 

and this 

https://kb.acronis.com/acronis-backup-recovery-11-backup-fails-specified...

but it did not work.

 

Also i'm trying to unistalling and to instal again. 

 

 

windows 8.1 pro x64

mar 26/04/2016 - 16:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Contributions: 2
Commentaires: 549

Hello Vangelis,

The message you posted is quite clear. Your Acronis Agent User@Lab-PC user does not have enough permissions to create backups of the SQL instance.

There are two solutions:

1. You can disable the 'single-pass' backup in the backup options. This is required if you want to have the possibility for SQL DB granular restore, DB mount and other advanced SQL features in your backup.

I suspect you did not have this option in your previous build, which is why the backup worked without error.

2. If for some reason you do want to create advanced SQL backups (this is not required for the Management Server, which is what you are trying to backup), you can grant the necessary permissions by following the documentation below:

http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/#…

mer 04/05/2016 - 14:25
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