Aller au contenu principal

I want to downgrade

Thread needs solution

I want to downgrade. I have tried doing a backup to a network location with all versions of 11.7 and it does not work. It just errors with errors 41, 33, 20, 263, 20, 20. I have tried using \\ServerName\Sharename and \\IP\Sharename. How do I downgrade? I can't find the installers anywhere.

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 250
Commentaires: 7092

Hello John,

Thank you for your posting! I would suggest troubleshooting network issues on the current version, as it contains a lot of enhancements compared with the older versions. If it's the only reason for downgrade, it would be better to wait and investigate the failure. Once downgraded the license of 11.7 will be disabled under your account. If you decide to downgrade, please contact Acronis support team for that. 

Could you please post the whole error message here and describe your environment, so that we can help. 

Thank you,

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44421
Message: Failed to execute the command.
--------------------
Error code: 33
Module: 307
LineInfo: 5d2a9295cc9442e0
Fields:  $module : gtob_ensure_backup_invariants_command_addon_vs_44421
Message: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
--------------------
Error code: 20
Module: 4
LineInfo: 9a79f20828bcac3
Fields:  IsReturnCode : 1, $module : disk_bundle_bartpe_vs_44421
Message: Access is denied.
--------------------
Error code: 263
Module: 146
LineInfo: 4d7f75fcde07d667
Fields:  IsReturnCode : 1, $module : mms_bartpe_vs_44421
Message: Failed to retrieve information about file '\\192.168.1.73\SHARED'.
--------------------
Error code: 20
Module: 4
LineInfo: 4d7f75fcde07d565
Fields:  $module : mms_bartpe_vs_44421
Message: Access is denied.
--------------------
Error code: 20
Module: 4
LineInfo: adb96724c325c855
Fields:  $module : disk_bundle_bartpe_vs_44421
Message: Access to the file is denied.
--------------------

 

WinPE environment. I have tried multiple versions of WinPE (7 and 10) and multiple versions of 11.7. I get the same error everytime.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 250
Commentaires: 7092

Hello John,

Thank you for details! Have you tried to use a Linux-based bootable media? I've sent you a direct link to the .iso of the latest build in PM. Is the network share accessible in Windows Explorer with the same credentials? Could you please specify the credentials you are using. If the share resides on NAS, I would try using a local NAS admin. Please refer to the following article.

Thank you,

I would rather use a WinPE environment then Linux. The network share is a folder on another computer that is accessible in Windows Explorer. There is a problem with 11.7. Multiple posts have been made in this forum.

Update

With the Linux-based bootable media I am able to backup to this network share successfully. So there is a problem with the WinPE-based bootable media.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 250
Commentaires: 7092

Hello John,

The issue has been forwarded to our development team.

Thank you,

May i have access to the latest bootable media for Linux as well? I am having this exact same issue. The current Linux based media does not have the NIC driver in it I need. I can only get network access via WinPE at the moment. Thank you!

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 250
Commentaires: 7092

Hello Nicholas,

We expect this issue to be fixed in the upcoming Update 1.

Thank you,