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License problem

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Hi

 

Can someone help me? I'm trying to add licence to my acronis console but i got this error

 

Kod: 18 022 411(0x0113000B)
LineInfo: 0x1BF9AE41893052F3;

Modu³: trueimg_remote_full_vs_43994
Komunikat: Nie mo¿na zaimportowaæ klucza licencyjnego.

Kod: 18 022 409(0x01130009)
LineInfo: 0x62D160307CD0D030;

Modu³: trueimg_remote_full_vs_43994
Komunikat: Nie mo¿na dodaæ klucza licencyjnego.

Kod: 18 022 418(0x01130012)
LineInfo: 0x28D66C321428C874;

Modu³: trueimg_remote_full_vs_43994
Komunikat: Do serwera licencji nie dodano ¿adnych licencji.

Kod: 32 505 865(0x01F00009)
LineInfo: 0xA4D3FCEFA27535AE;

Modu³: ag_licsrv_vs_s_43994
Komunikat: Nie mo¿na uzyskaæ informacji z licencji. SprawdŸ, czy licencja jest poprawna, i spróbuj ponownie.

Kod: 32 505 874(0x01F00012)
LineInfo: 0xA3ECC28793B8600;

Modu³: ag_licsrv_vs_s_43994
Komunikat: Licencja zosta³a ju¿ zaimportowana do serwera licencji.

 

 

I looked at forum, but nothing helped. I can ping license server without problem. One thing i cant make this

"

- In Acronis Management Server, go to Actions, Change License Server;

- Instead of machine name, enter the IP address of License Server machine;"

 

0 Users found this helpful
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Commentaires: 7092

Hello Szymon Choruzy,

Thank you for your posting! Please remove the key from the License Server and add it again. After that connect to the Agent directly and click Help > Change license. Select the license key for Backup of disks and files.

Thank you,

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 250
Commentaires: 7092

Hello Szymon Choruzy,

Could you please provide us with the screenshots from the License Server view (please blur the license key) and step-by-step screenshots of your actions till the error message appears.

Thank you,