Manage remote system

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I'm unable to remotely manage a system to install the agent.

Also unable to install the agent locally on the system as well

When attempting to remotely manage the system Backup Advanced for PC comes back with error
Code: 11,337,745(0x00AD0011)
LineInfo: 0x1C13ECEB383289B2;

Module: trueimg_remote_full_vs_38929
Message: Failed to connect to service 'MMS'. Destination host 'precr5600-01' is unreachable or a firewall may be blocking the connection.

WinRM has already been configured on this system

When attempting to install the backup agent locally the installation looks like it's going to work but then comes back stating that the installation failed because the service cannot be started.

lun 13/04/2015 - 15:32
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Hi Jeremy,

Thank you for your posting! First of all please check all the prerequisits for the remote installation. Make sure that all neccessary ports are open on both local and remote machines. This article will help you to configure firewall settings. You can also test the ports with the telnet command. As for the second issue with the local installation, please proceed as follows:

  • run the installation file as Administrator;
  • make sure, that the user has all necessary rights;
  • temporary disable the antivirus software;

Thank you!

ven 24/04/2015 - 09:59
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