[RESOLVED] Acronis Support

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I would like to start by saying that I think the Acronis B&R product has potential to be one of the best unified physical and virtual backup systems available across the entire market.

With that said, technical support for the Backup and Recovery products ( both Advanced Server and Virtual Edition ) is about the worst I have seen with any hardware or software product I have ever worked with. Most support calls take over an hour, the issue is rarely addressed during the first call, the support agent typically fumbles around, re-executing the same steps continuously, before finally suggesting that we gather a ridiculous amount of data ( process monitor logs, network packet sniffs, etc ), and then gets off the phone to evaluate.

It has reached the point that I absolutely dread calling Acronis technical support and have completely stopped purchasing or recommending the applications to any of our other clients.

What is being done to address support issues?

Find the solution here.

mar 23/07/2013 - 16:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 31
Commentaires: 1272

Hello Bill Unger,

Thank you for posting this question in our forum. I am happy to assist you. 

Thanks for your feedback. I have forwarded your comment to our Management Team and we will get this problem addressed.

I will close this thread and if you need additional information or assistance you can reach me at any time via a private message.

Thank you.

mer 24/07/2013 - 06:41
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