[RESOLVED] Backup Fail Protect Command

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 1

Hi,

we are using Acronis Backup & Recovery 11.5 with Addon: Universal Restore on our WIndows Server 2008 R2 Standard, since 5 months now.

For 3-4 days our Backup-Plan fails everyday with the following message:

ProtectCommand: Ausführen des Befehls fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 41
Module: 307
LineInfo: e6792a5ee190dda7
Felder: $module : agent_protection_addon_vs_32256
Nachricht: ProtectCommand: Ausführen des Befehls fehlgeschlagen.
--------------------
Fehlercode: 3
Module: 329
LineInfo: 1cd98aae889424f9
Felder: $module : disk_bundle_vs_32256
Nachricht: Backup ist fehlgeschlagen.
--------------------
Fehlercode: 1060
Module: 1
LineInfo: b43e776571144dec
Felder: $module : disk_bundle_vs_32256
Nachricht: Ausführen der Aktionen fehlgeschlagen.
--------------------
Fehlercode: 33
Module: 7
LineInfo: a5695862aaf8e6f9
Felder: $module : disk_bundle_vs_32256
Nachricht: Erstellen des Volume-Snapshots fehlgeschlagen.
--------------------
Fehlercode: 50250
Module: 16
LineInfo: 14181c22ef45b125
Felder: $module : disk_bundle_vs_32256
Nachricht: Einholen des Snapshot-Status fehlgeschlagen.
--------------------
Fehlercode: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Felder: code : 3758096388, $module : disk_bundle_vs_32256
Nachricht: Schon gestoppt.
--------------------

We are absolutely clueless how to resolve this, since the error message does not give any hint about the reason. Or at least none that we understand.

Please advice if you have an idea. Thank you.

Dominik

ven 06/12/2013 - 10:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Try to backup with Acronis VSS provider in backup plan options instead of "system default" (.i.e. Microsoft VS)
Check http://kb.acronis.com/content/36200 - especially other places where errors may be logged - windows event logs and VSS writer errors.

ven 06/12/2013 - 17:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 1

Hi,

thank you for your reply. The source of the problem was an update for Symantec End Point protection though, which needed a reboot. After that the Acronis Backup worked fine again.

Regards,

Dominik

ven 13/12/2013 - 09:18