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[RESOLVED] Disk missing when using Machines/disks/volumes as data to back up.

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Hi,

I recently installed a new disk into my SBS server where Acronis agent is installed. Even after a reboot, the new disk isn't visible either on the management machine or connecting to the agent.

Is there anything I can do to get this disk and volume into the selection list so I can back it up?

Thanks,

Jason.

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Hello Jason Middleton,

Thank you for posting this question in our forum. I am happy to assist you. 

Is the new disk visible in the Windows explorer? Have you initialized the new disk via disk management in your SBS server? Only if the disk is initialized, formatted and visible in Windows explorer, it is usable in Acronis Backup & Recovery.

I am looking forward to your reply.

Thank you.

Hi Peter,

Yes the disk is visible in explorer. It has data on it.

The disk is visible when using the "Files" method of selecting what to backup, but not with Machines/Disks/Volumes.

Regards,

Jason.

Hello Jason Middleton,

Thank you for your reply.

Please take a look into this article from our knowledge base. It contains steps to identify and solve this situation.

If this article does not help to solve your problem, then please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Thanks Peter,

Deleting the volume and starting again has worked.

Regards,

Jason.