[SOLVED] Acronis Backup 11.5 (32308): Backup OK, recovery fails
Hello,
please assist with the following problem:
I have an acronis client regularly visible from the "All machines with agents" view. In fact I did various backups of the machine itself. But the moment I try to launch a recover job, I get the following error:
Code: 11.337.745(0x00AD0011)
LineInfo: 0x1C13ECEB383289A2;
Module: trueimg_remote_full_vs_32308
Message: Failed to connect to service 'MMS'. Destination host '165.140.141.155' is unreachable or a firewall may be blocking the connection.
Ports 9876 , 139 and 445 are opened up, double-checked. When I try to start a backup job, there is network traffic (checked via Wireshark). A Recover action doesn't generate any traffic and results in an error.
Please assist.
Thanks for the reply, could I please ask you to be more specific:
since all the necessary ports are opened (Ports 9876 , 139 and 445) a firewall issue can be excluded I guess.
How can I troubleshoot the agent connection?
Much appreciated
L
Are there 3 different machines - with Console, Management Server and Agent? You need to make sure that 1) Console can connect to the Agent - try to use 'connect'->'manage remote machine' in console. Also (2) - check if you can connect using telnet on the port 9876 to the Agent.
if 2) doesn't work then you need to trouble shoot the ports/firewalls again, if 2) works but 1) doesn't or
If 1) works but the original case (restore) still doesn't work then it's weird.
Machine with Management Server apparently has no problems with connecting to the Agent, otherwise it would have been grayed out in machines list.
Sorted out:
the error described above was appearing when tryint to launch a recover task from my PC on the AMS.
When I did the same from the Acronis Management server I got no problems.
So it was the firewall after all.
thank you for the assistance
L