unable to backup one of my servers

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 2
Commentaires: 0

Hello,

I have a problem backing up one of my servers. The error code is: 20,250,685(0x135003D).
I am running the latest build of Acronis Backup Advanced.

This is te log of the incremental backup. however the differental and full backup have the same log, somtimes lacking the error code 41.
______________________________________________________________________
Command 'Running backup plan '20120625um_ts02'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_37687
Message: Command 'Running backup plan '20120625um_ts02'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_37687
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 1
Module: 309
LineInfo: 997a6f2085ead068
Fields: $module : mms_vs_37687
Message: TOL: Process 'service_process.exe' has failed.
--------------------
____________________________________________________________

I have googled for hours and cannot find a solution...

Thanks in advance!

ven 04/07/2014 - 12:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 124
Commentaires: 2669

Hello Errie,

sorry for the delayed answer!

According to error message 'service_process.exe' crashes and in Windows Event Log you'll find related application errors.

We'll need to collect additional information for investigation of this issue because they are usually system-specific and cannot be reproduced on our environment.

First of all please install the latest update (build 38774) and if the issue persists follow this guide to collect required information and contact our support.

Thank you.

mer 16/07/2014 - 09:47
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