Unncessary temporary files during deletion/cleanup

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Acronis Backup 11.5 seems to use massive amounts of temporary space for no reason when deleting backups. That makes my retention rules useless, since they always run out of space and fail. I've seen this happen in many different situations, but here is the specific case that I'm facing right now:

I have an archive with 33 backups in it. The largest backup in this archive is 48 GB. There is 48 GB free on the backup drive. Backup #8 is a full backup, which means that none of the backups from #8 though #33 depend on backups #1 through #7. That also means that none of the backups in the entire archive depend on backup #7.

When I delete backup #7, it should be a simple deletion, not a consolidation. Instead, when I try to delete backup #7, Acronis fills up the remaining space on the drive with a .tmp file, and then fails. I have no idea what is in that .tmp file

Bonus issue #1: After the backup deletion fails, Acronis does not delete the 48 GB .tmp file, so I have to find the file and manually delete it.

Bonus issue #2: The deletion operation reports that it is "100% complete" before it even begins creating the .tmp file, so there is no indication that anything is wrong until my disk is suddenly full twenty minutes later.

I've tried this both in the Acronis GUI and on the command line, with the same result. Here is the output from acrocmd, with confidential information removed:

C:\>acrocmd list backups --loc=D:\ --arc="[redacted]"
GUID Type Marked as Deleted Date Comments
-------------------- -------------------- -------------------- -------------------- --------------------
41AB3CEE-A648-... full false 20.05.2015 04:11:42 backup of VM ...
9CA64868-8FF5-... incremental false 21.05.2015 03:01:49 backup of VM ...
1964CC04-294C-... incremental false 22.05.2015 03:37:34 backup of VM ...
ECD20394-0DCD-... incremental false 23.05.2015 03:01:40 backup of VM ...
71C367E1-335B-... incremental false 24.05.2015 03:00:31 backup of VM ...
E8702DE7-CD3E-... incremental false 25.05.2015 03:01:39 backup of VM ...
E1ED7077-F9A2-... incremental false 26.05.2015 03:01:48 backup of VM ...
C8D6D9F6-87DA-... full false 27.05.2015 04:05:06 backup of VM ...
3EFC0369-D27F-... differential false 27.05.2015 04:16:20 backup of VM ...
DDCEB120-4BBE-... incremental false 28.05.2015 03:01:51 backup of VM ...
513D74B8-EA89-... incremental false 29.05.2015 03:06:48 backup of VM ...
C57544A6-B8CB-... incremental false 30.05.2015 03:01:52 backup of VM ...
9C5E83CD-A44A-... incremental false 31.05.2015 03:00:34 backup of VM ...
9736DF77-DC89-... incremental false 01.06.2015 03:00:32 backup of VM ...
B1C4A76F-22F0-... differential false 03.06.2015 04:10:18 backup of VM ...
87383712-329A-... differential false 03.06.2015 18:20:28 backup of VM ...
0C76E57B-0871-... incremental false 03.06.2015 20:53:09 backup of VM ...
CAABD6F5-4634-... incremental false 04.06.2015 03:01:38 backup of VM ...
75FB44FB-17A4-... incremental false 05.06.2015 03:28:14 backup of VM ...
FF7865C4-EB7B-... incremental false 06.06.2015 03:02:08 backup of VM ...
AE10E866-4982-... incremental false 07.06.2015 03:00:29 backup of VM ...
9419E350-69F3-... incremental false 08.06.2015 03:00:29 backup of VM ...
ABB3115B-3238-... incremental false 09.06.2015 03:01:52 backup of VM ...
23D933FB-684E-... differential false 10.06.2015 03:33:25 backup of VM ...
8A635171-9942-... incremental false 11.06.2015 03:01:57 backup of VM ...
666B6E81-1A12-... incremental false 12.06.2015 03:02:03 backup of VM ...
629CE8B6-C405-... incremental false 13.06.2015 03:01:46 backup of VM ...
A882CCEF-1B64-... incremental false 14.06.2015 03:01:42 backup of VM ...
12682816-1A13-... incremental false 15.06.2015 03:00:34 backup of VM ...
9560729E-0D9F-... incremental false 16.06.2015 03:01:45 backup of VM ...
BF56E248-29ED-... differential false 17.06.2015 04:13:37 backup of VM ...
37538442-C5F8-... incremental false 18.06.2015 03:01:58 backup of VM ...
3BD2A419-6186-... incremental false 19.06.2015 03:01:45 backup of VM ...

The operation completed successfully.

C:\>acrocmd delete backup --loc=D:\ --arc="[redacted]" --password=[redacted] --backup=E1ED7077-F9A2-464B-9A44-71D49771E705 --progress
progress: 0%
elapsed time: 00:00:00
estimated time: 00:00:00
------------------------
progress: 0%
elapsed time: 00:00:04
estimated time: 00:00:00
------------------------
progress: 100%
elapsed time: 00:00:04
estimated time: 00:00:00
------------------------
Deleted backup: arl:/F937F1AD-1A54-4F6C-9565-872909916F98/36902D14-E1B2-4846-9FD1-F9C1AA1A26C1/EEC7256E-A34F-4E90-BF93-D67FB88A87E1/E
1ED7077-F9A2-464B-9A44-71D49771E705
Archive: [redacted]
Location: D:\

Total time: 00:20:56
An error occurred while executing the command.
Error: 0x1510008
$module = "acrocmd_vs_43759"
Tag: 0x7A8E520180FDC065
TOL: Failed to execute the command. The 'Deleting backups' command deletes backups from the specified location.
Error: 0x1350016
TraceLevel = 1 (0x1),
$module = "disk_bundle_vs_43759"
Tag: 0x8D165E86FB8195FF
Failed to delete the backups.
Error: 0xA100D9
IsReturnCode = 1 (0x1),
$module = "disk_bundle_vs_43759"
Tag: 0xB320396ADFE3CB9

Error: 0x17000B
$module = "disk_bundle_vs_43759"
Tag: 0x639CC48216FA4C25

Error: 0x17000C
Path = "C:/[redacted]",
$module = "disk_bundle_vs_43759"
Tag: 0x639CC48216FA4D33

Error: 0x17000C
Path = "C:/[redacted]",
$module = "disk_bundle_vs_43759"
Tag: 0x639CC48216FA5069
Error occurred while writing to the file.
Error: 0x40003
$module = "disk_bundle_vs_43759"
Tag: 0x639CC48216FA4E27
Error occurred while writing to the file.
Error: 0x40003
$module = "disk_bundle_vs_43759"
Tag: 0x8FCFB40901BC3378
The disk is full.
Error: 0x40004
$module = "disk_bundle_vs_43759"
Tag: 0xC4AB60A831327F4D

---------
Please let me know what I can do to fix this.

sam 20/06/2015 - 13:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I should add that this is a file backup. I don't think I've ever seen this problem with an image backup, although that might be because I keep my image backups in the Acronis Secure Zone.

sam 20/06/2015 - 13:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Kaphka,

Thank you for your posting! According to our internal sources consolidation should not be applied while removing backups without dependencies. I recommend you to open a support ticket and investigate this issue, as well as the next two bonus issues.

Have a nice day,

mar 30/06/2015 - 07:45
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