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Backup succeeded with warnings

Thread needs solution

One of my servers keeps getting the warning as shown below.

I can't figure out what this means. Any ideas?

Code: 1.048.772(0x1000C4)
Module: 16

Message:
Cannot retrieve the volume's GUID from information that has been issued by SnapAPI (step 1).
Additional info:
--------------------
Error code: 196
Module: 16
LineInfo: 14181c22ef45aaf5
Fields: $module : disk_bundle_vs_37608
Message: Cannot retrieve the volume's GUID from information that has been issued by SnapAPI (step 1).
--------------------

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Commentaires: 3800

Hi Dave,

This warning (originally caused by specifics of disks structure inside the machine) has been fixed in recent updates of Acronis Backup Advanced: In Update 5 and just released Update 6. You should download the new build from your account management on our website and perform the update.

P.S. The internal bug ID for reference is ABR-50405.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Thank you for your reply!

I want to download the update but it seems that i'm not able to do so. See the screenshot. I am logged in.

What could be wrong?

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268188-119713.jpg 114.41 Ko
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Contributions: 22
Commentaires: 3800

Hi Dave,

The "Updates" page is designed to provide release notes for the updates of all products, rather than direct download links. You should click the highlighted "Login to your account" link (shown on top of your screen shot) which will redirect you to My Products page with access to all the downloads:

https://www.acronis.com/en-us/my/products/

The "Login to your account" text indeed looks a bit confusing especially when you're actually already logged in, so I've reported it to our web masters to correct the wording.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Thanks, i have updated the Acronis software and the agents.

But the server stil gives the warning. I have attatched a screenshot of the warning.

As i understand the problem should have been solved by the update. Any ideas?

Fichier attaché Taille
268770-119728.jpg 60.1 Ko
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Contributions: 22
Commentaires: 3800

Hi Dave,

Looks like my previous post here was misleading, sorry for that ;( The fix for this particular warning was included into the next version of Acronis Backup Advanced only, but these changes are not included in Acronis Backup Advanced 11.5 version, so for now this warning has to be ignored (it is safe to ignore it) and we'll have to wait until the next version comes out.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager