Backups of VMs failing

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I am having trouble with backing up some VMs we have.  These are without agents and the servers that have agents are backing up fine.  The change was that the password of the domain administrator account was changed and that's when the failures started happening.

I have changed the password in both of the "What to backup" and "Plan parameters" sections of the plan settings (credentials for "What to backup" didn't need to be changed) however I am still getting errors.  Also, in the Virtual Machines section, the status of the VMs show as Error.  I can access these VMs through Windows Explorer however.

Here are the errors when I try to back up one of the VMs:

--------------------
Log Entry Details
--------------------
Type:                Error
Date and time:       11/25/2016 9:07:18 AM
Backup plan:         Backup 11/24/2016 2:11:22 PM
Task:                Simple backup (Full)
Managed entity type: Virtual machine
Managed entity:      License2012
Machine:             Backup.<removed>.com
Code:                20,250,685(0x135003D)
Module:              309
Owner:               
Message:             
  Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : service_process_vs_38573
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields:  $module : disk_bundle_vs_38573
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields:  $module : disk_bundle_vs_38573
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields:  $module : disk_bundle_vs_38573
Message: Failed to back up virtual machine 'License2012'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b7
Fields:  $module : disk_bundle_vs_38573
Message: Failed to prepare for backing up.
--------------------
Error code: 111
Module: 83
LineInfo: 41aa269c049060fd
Fields:  $module : esx_srv_vs_38573
Message: Requested host 'host-36' cannot be found.
--------------------
Error code: 96
Module: 83
LineInfo: 41aa269c04906192
Fields:  $module : esx_srv_vs_38573
Message: There is no connection to the virtualization server.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00728042+0x00728055+0x00728054+0x00728012+0x0053006F+0x00530060

--------------------
 

 

--------------------
Log Entry Details
--------------------
Type:                Error
Date and time:       11/25/2016 9:07:18 AM
Backup plan:         Backup 11/24/2016 2:11:22 PM
Task:                Simple backup (Full)
Managed entity type: Virtual machine
Managed entity:      License2012
Machine:             Backup.<removed>.com
Code:                7,503,956(0x728054)
Module:              114
Owner:               
Message:             
  Failed to back up virtual machine 'License2012'.
Additional info: 
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields:  $module : disk_bundle_vs_38573
Message: Failed to back up virtual machine 'License2012'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b7
Fields:  $module : disk_bundle_vs_38573
Message: Failed to prepare for backing up.
--------------------
Error code: 111
Module: 83
LineInfo: 41aa269c049060fd
Fields:  $module : esx_srv_vs_38573
Message: Requested host 'host-36' cannot be found.
--------------------
Error code: 96
Module: 83
LineInfo: 41aa269c04906192
Fields:  $module : esx_srv_vs_38573
Message: There is no connection to the virtualization server.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x0053006F+0x00530060

--------------------
 

Thanks in advance for any help.

ven 25/11/2016 - 17:13
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Regular Poster
Contributions: 37
Commentaires: 352

Hi Andy,

You can try to re-create a backup plan and see if it works as it should.

ven 02/12/2016 - 08:10
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Contributions: 22
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Hi Andy,

Suggestion from Raphael indeed may help assuming that your Agents for VMware are in normal state and are connected to the virtualization host. If this doesn't help then it makes sense to check the connection from these agents (appliance or Windows agent) to vCenter/ESXi host: connect to the agent individually from the management console (from "Machines with Agents" section, right click on appliance->Connect directly) and then check the creation of new backup plan to confirm that the list of VMs is populated properly. If not then check the virtual appliance GUI console from vSphere client where connection to vCenter/ESXi host is defined.

The error you quoted appears when the backup plan contains wrong reference to the backed up item (VM) or there is no connection to virtualization host from the backup agent.

Thank you.

mer 07/12/2016 - 10:28
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