Error when trying to recover a folder from a backup archive for a physical sever

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I got the following error while trying to recover a folder from an archive of a backup server. The appears upon selecting the source.

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Unknown error
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Details:
    Code: 10,551,499(0x00A100CB)
<u>LineInfo:</u> 0xB320396ADFE3BAC;

    Module: archive_manager_plugin_vs_50058
    Message: Failed to get information about the backups.

    Code: 2,555,975(0x00270047)
<u>LineInfo:</u> 0xB6BF211AB3248BA3;

    Module: storage_server_vsa64_50058
    Message: Failed to obtain information about backups: 'arl:/18983E06-3833-4E4D-AB0F-B39836674B39/84DCB998-A4C6-4EBF-8F26-7FF7F8C4DE32/924265F4-3B96-43F8-8B54-486EFA86A5E2/59387716-6ED0-4DDB-8B89-83ECE4824744'.

    Code: 2,555,908(0x00270004)
<u>LineInfo:</u> 0xB6BF211AB3248DFD;

    Module: storage_server_vsa64_50058
    Message: Unknown backup '59387716-6ED0-4DDB-8B89-83ECE4824744' in archive '924265F4-3B96-43F8-8B54-486EFA86A5E2'.

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Any ideas ?

mer 17/04/2019 - 23:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Firas,

welcome to Acronis forums!

It looks like a meta .XML file was corrupted (it contains the list of all full, incremental/differential backups and its corresponding data in the backup archive). Otherwise, one of the backups from the backup archive is missing.

Could you please share with us screenshots of the source backup archive content and it's  .xml metafile so that we could analyze what is missing? If this information is confidential, you are welcome to send me this information in a private message.

ven 19/04/2019 - 19:01
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