Issue trying to make a backup
Hello all,
i recently integrate a vcenter, in the options of 'Hosts and Clusters' acronis discovered all the virtual machines
in the vcenter, but all the virtual machines are in grey and i cannot make a backup, so my boss buy a licence
for Acronis Backup Advanced 11.5 for VMware, this license work for vcenter? for esxi?
i attached the snaps, reading this kb it's need an agent, but when a try to add it, it give me a problem with credentials
https://kb.acronis.com/content/38100
but the credentiales are fine, i tried with the admin credentials for the vcenter and the root credentials for the ESXi host
and none function
there is some another info that i'm missing, there is other option to download the agent and implemented directly from the vcenter like an ISO?
I hope you can help, thanks for your time
Best Regards

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