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The Microsoft Exchange Server MAPI service provider is disabled

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sbs 2011 exchange 2010, acronis 11.5.37687
ExchangeMapiCdo.MSI installed
I create a new task to backup exchange mailboxes, I can connect to exchange and see all mailboxes when creating new backup task. I can successfully create new exchange mailbox backup task.
I run the new task. this is the error I get.
I've deleted and have recreated the task multiple times. restarted the server, restarted acronis services.
please advise on a solution

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_37687
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 1602
Module: 91
LineInfo: 9d08bc3c61bce3e5
Fields: IsReturnCode : 1, $module : arx_agent_fork_vs_37687
Message: A generic error of Microsoft Exchange Backuper.
--------------------
Error code: 18
Module: 91
LineInfo: 7edade4ed07d52d2
Fields: IsReturnCode : 1, $module : arx_agent_fork_vs_37687
Message: Failed to back up the document container.
--------------------
Error code: 2209
Module: 91
LineInfo: b3129a3820d5a599
Fields: $module : arx_agent_fork_vs_37687
Message: Failed to validate the MAPI configuration.
--------------------
Error code: 2207
Module: 91
LineInfo: b3129a3820d5a5aa
Fields: IsReturnCode : 1, $module : arx_agent_fork_vs_37687
Message: The Microsoft Exchange Server MAPI service provider is disabled.
--------------------

0 Users found this helpful

Hello Andrew,

thank you for your question.

The error message that you receive means that MAPI PST service is not registered in the MAPISVC.INF file.

Please follow the instruction in this article to resolve the problem.

Let me know if you have further questions.

Thank you.