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Missing primary_ide_channel driver for Windows 2012

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Hi,

All is in title.
As I try to backup a Windows 2012 Server with P2V to HyperV conversion, I get an error saying primary_ide_channel driver is missing.

Where can I get it ?

Thanks

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Hello Christophe Pin,

Thank you for posting this question in our forum. I am happy to assist you. 

Are you using Update 1 for Acronis Backup & Recovery 11.5 for this operation? Are you using the convert to Hyper-V server? You can see the related option in this article of our knowledge base. It is the second screenshot at point 6. If you are using the option Create a new virtual machine on the server, then you should not run into any limitation or missing driver pack.

If you are using Update 1 and this option, then you need to create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.