[RESOLVED] all Backups fail - Hyper-V

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Hello,

Win2008R2, ABR11.5 Buid 32266 Virtual Edition
All my backups fail with the following set of errors:

ProtectCommand: Ausführen des Befehls fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 41
Module: 307
LineInfo: e6792a5ee190dda7
Felder: $module : agent_protection_addon_vs_32266
Nachricht: ProtectCommand: Ausführen des Befehls fehlgeschlagen.
--------------------
Fehlercode: 32834
Module: 114
LineInfo: c35c04057128fda9
Felder: $module : disk_bundle_vs_32266
Nachricht: Backup von virtuellen Maschinen ist fehlgeschlagen.
--------------------
Fehlercode: 32853
Module: 114
LineInfo: c35c04057128fdeb
Felder: $module : disk_bundle_vs_32266
Nachricht: Es wurden nicht alle virtuellen Maschinen per Backup gesichert.
--------------------
Fehlercode: 32852
Module: 114
LineInfo: c35c04057128fe3d
Felder: $module : disk_bundle_vs_32266
Nachricht: Backup der virtuellen Maschine 'Sharepoint' fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
LineInfo: 28314c961de7d2b1
Felder: $module : disk_bundle_vs_32266
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 114
Module: 83
LineInfo: 179fcce6ee7090f5
Felder: $module : disk_bundle_vs_32266
Nachricht: Serialisieren von Objekt 'VirtualMachine' fehlgeschlagen.
--------------------
Fehlercode: 1006
Module: 20
LineInfo: c523d9a02d03d48e
Felder: Query : SELECT * FROM Msvm_HostedAccessPoint, $module : hv_srv_vs_32266
Nachricht: Aufzählen der WMI-Klassenobjekte fehlgeschlagen.
--------------------
Fehlercode: 65520
Module: 0
LineInfo: bd28fdbd64edb8ea
Felder: code : 2147749889, $module : hv_srv_vs_32266
Nachricht: Unknown Win32 error
--------------------

I have already tried a repair install of all B&R components, verified the license is not missing, modified and saved the existing tasks, created new tasks from scratch and selected System VSS in all the tasks' options. The errors persist in each backup, regardless which of 3 VMs I try to backup.
I couldn't find this exact combination of errors on the forum. Please help.

Best Regards,

David

Find the solution here.

lun 12/11/2012 - 15:44
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Contributions: 31
Commentaires: 1272

Hello Klosterbetriebe Plankstetten,

Welcome to the forum. I am happy to help you with your problem.

I have checked your account and found that you have a valid support. This error is unfortunately not easy to analyze, and therefore I would recommend that you contact our support. You can find all support options in our Customer handbook.

Please let me know if you have additional questions.

Thank you.

mar 13/11/2012 - 08:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 1
Commentaires: 1

hello
i have ABR11.5
i have windows server 2008 r3 as a host for 3 vm these vm's also win 2008 r2 , backup failed at 21% what ever i try if i choose all the 3 vm's or single vm or even a disk from any vm the error is the following :
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 12/22/2012 7:34:37 PM
Backup plan: Backup 12/22/2012 6:40:31 PM
Task: Full backup ('once later' scheme)
Managed entity type: [None]
Managed entity: [None]
Machine: WINR2.levantfactors.local
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Running backup plan 'Backup 12/22/2012 6:40:31 PM'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_32266
Message: Command 'Running backup plan 'Backup 12/22/2012 6:40:31 PM'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32266
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 53
Module: 309
LineInfo: 2e7e9e174f1fb747
Fields: $module : agent_protection_addon_vs_32266
Message: TOL cumulative completion result.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01350035

--------------------
i run report and i will attach the text file in the attachment

Fichier attaché Taille
120357-105454.txt 214.81 Ko
sam 22/12/2012 - 18:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 31
Commentaires: 1272

Hello mohammed zahwe,

Thank you for posting this message.

As this post contains a different error message, I want to ask you to create a new thread for this message.

Over all, it looks like you did not have the requiered number of licenses for backing up your virtual machines. Your testreport.txt files shows errors on each of your volumes. You can find additional information about Acronis Report Tool in this article of our knowledge base.

If you need additional assistance, you can contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

lun 07/01/2013 - 10:57
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 1

This has been resolved with the help of Acronis support.

The windows service "hyper-v-abbildverwaltungsdienst" or "hyper-v image management service" was not running on the hyper-v host. ABR needs this service to get access to the VM images. We started the service and ABR was able to backup via hyper-v directly.

David

ven 18/01/2013 - 13:27