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Server 2012 - Unable to Uninstall or Upgrade Agent for Hyper-V

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Hi Support Forum,

I am running two servers with standard 2012, both have Agent for Hyper-V installed one in error and the other is no longer needed. Both no longer have windows Hyper-V services installed.

I have tried repeatedly to remove the Hyper-V agent and have been unable to remove or upgrade (11.5-11.7). This has become an issue as the installation will not install the additionall agents I require. I have tried completely removing Acronis and the hyper-v would not remove.

I have attached the installer log.

Thanks in advanced for any help

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pas2_hyper-v_agent_uninstall_error.txt 26.05 Ko
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Hello Nayan,

The error message is very clear:

PROPERTY CHANGE: Adding FatalErrorDetails property. Its value is 'Cannot install Acronis Backup Agent for Hyper-V on your current operating system. Windows Server 2008 x64 Edition with Hyper-V is required. Installation has been interrupted.'. 

This seems like a bug from our side because we didn't test this scenario. I will report it to our testers.

As for a solution: would it be possible to enable the Hyper-V role and then try the uninstall?

Thank you.