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ESXi configuration backup hangs at 5%

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Hello,

  I have problem with one of the ESXi hosts.

One of them backups without problem within 1 minute, the other one gets stuck at 5% "Calculating time left" and does not backup.

Activity details

02:41 PM • 3% completed • Calculating time left

Running backup plan 'ESXi do NAS/ESXi' (192.168.1.20)

Status:In progress

Device:192.168.1.20

Plan:ESXi do NAS/ESXi

02:41 PM • 5% completed • Calculating time left

 

Where can I look to determine the cause of the problem ?

I updated to version 12.0.3622, I installed new Acronis Virtual Appliance and successfully connected.

I could see in the ESXi log that SSH login is successfull and there is no error.

 

Thank you.

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Hi Ondrej,

Since the problem is related to one specific ESXi host it makes sense to contact our support team for assistance with this issue. Remember to collect the system information report: in Devices list select the ESXi host->go to Activities tab on the right side->"Collect system information". The log will be captured from the appliance which tried to perform the backup and would let us see where the failure might've occurred.

Thank you.

Hi,

 thank you for the reply. I was unable to determine the cause, but everything is ok now.