Acronis 12.5 advanced Server Backup and Tape drive issue

Thread needs solution
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Beginner
Contributions: 2
Commentaires: 1

Hi all,

I am new to the forum, and I am hoping you will forgive me if I am posting this in the wrong area.  I am working with Acronis support on an issue I am having with my weekly backups.  Has anyone else had issues doing weekly backups with a Windows 2016 server?  I keep getting this error posted below.  If anyone has an idea I would appreciate it to compliment the Acronis support team.  We have been working on this for a few weeks now.

 

2018-06-16T00:03:27:564-04:00 6764 I0135003A: User is running command. Command=Backup plan 'Weekly'; User=; clientProfileID=; clientSessionID=90109654-23DB-4C18-AED8-8D61460A1674
2018-06-16T00:03:40:898-04:00 12184 I0135003A: User is running command. Command=Backing up; User=; clientProfileID=; clientSessionID=90109654-23DB-4C18-AED8-8D61460A1674
2018-06-16T00:03:40:950-04:00 12184 I00000000: I00000000: Backup Inclusions list:
2018-06-16T00:03:40:951-04:00 12184 I00000000: I00000000: C:
2018-06-16T00:03:40:952-04:00 12184 I00000000: I00000000: EFI system partition
2018-06-16T00:03:40:953-04:00 12184 I00000000: I00000000: Data (D:)
2018-06-16T00:03:40:953-04:00 12184 I00000000: I00000000: Recovery
2018-06-16T00:03:40:954-04:00 12184 I00000000: I00000000: Archive: atis:/tape?3DD9A4D6-14D2-497C-B8D0-69990726CB4C\BluemontS1.Bluemont.local-07BEF393-7FBF-4437-A770-6C1C4A4DE5BF-681D77BE-156E-42B1-909B-A9A7B078A02EA
2018-06-16T00:03:46:116-04:00 12184 I00000000: I00000000: Attempt to connect with ARSM.
2018-06-16T00:03:46:136-04:00 12184 I00000000: I00000000: Connection '4' with ARSM established.
2018-06-16T00:03:50:752-04:00 12184 I00000000: Create Incremental Backup From Disk '1', Disk '2'To atis:/tape?3DD9A4D6-14D2-497C-B8D0-69990726CB4C/515C34A0-ACF5-4E18-85C4-D69746C603A7#855F1049-3C7F-4809-B2ED-CA05CE4A92BFPassword-protectedCompression HighExclude Files matching maskMatch criterion *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...Ask before overwriting tape No
2018-06-16T00:03:52:004-04:00 12184 I000101F8: Pending operation 163 started: 'Saving partition structure (Hard disk 1)'.
2018-06-16T00:03:52:008-04:00 12184 I000101F8: Pending operation 163 started: 'Saving partition structure (Hard disk 2)'.
2018-06-16T00:03:52:011-04:00 12184 I000101F8: Pending operation 166 started: 'Creating partition image (Recovery ('.
2018-06-16T00:03:53:597-04:00 12184 I000101FA: Locking partition D:...
2018-06-16T00:06:36:597-04:00 12184 I000101F8: Pending operation 166 started: 'Creating partition image (No label ('.
2018-06-16T00:06:36:603-04:00 12184 I000101F8: Pending operation 166 started: 'Creating partition image (No label (C))'.
2018-06-16T00:06:37:945-04:00 12184 E000101F6: Error 0x101f6: Operation with partition 'D:' was terminated.
|
| trace level: error
| channel: tol-activity#6DF4A2BB-DD8F-480F-98D1-98863A126A07
| line: 0xa164035b3ff39299
| file: e:\215\processor\diskadm\da_commit.cpp:339
| function: DaProcessor::CommitImpl::OnDaError
| $module: disk_bundle_vsa64_10130
|
| error 0x70034: input/output error
| line: 0x30ba355f9fd4ff2c
| file: e:\215\core\resizer\archive3\utils.cpp:219
| function: `anonymous-namespace'::ArchiveWriterImpl::Write
| function: archive_stream_write
| code: 0x138d
| $module: disk_bundle_vsa64_10130
2018-06-16T00:06:40:045-04:00 12184 E0135003D: Error 0x135003d: Command has failed. Command=Backing up;
| trace level: error
| channel: tol-activity#6DF4A2BB-DD8F-480F-98D1-98863A126A07
| line: 0x4a8728dc8a1c9583
| file: e:\215\enterprise\common\tol\gating_activity.cpp:221
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\215\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_10130
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\215\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_10130
|
| error 0x70034: input/output error
| line: 0x30ba355f9fd4ff2c
| file: e:\215\core\resizer\archive3\utils.cpp:219
| function: `anonymous-namespace'::ArchiveWriterImpl::Write
| function: archive_stream_write
| code: 0x138d
| $module: disk_bundle_vsa64_10130
2018-06-16T00:06:40:260-04:00 6764 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backing up
| trace level: error
| channel: tol-activity#EC29C8FA-4200-4125-BA89-DF9C60100396
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\215\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_10130
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\215\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_10130
|
| error 0x70034: input/output error
| line: 0x30ba355f9fd4ff2c
| file: e:\215\core\resizer\archive3\utils.cpp:219
| function: `anonymous-namespace'::ArchiveWriterImpl::Write
| function: archive_stream_write
| code: 0x138d
| $module: disk_bundle_vsa64_10130
2018-06-16T00:06:40:262-04:00 6764 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backup workflow
| trace level: error
| channel: tol-activity#EC29C8FA-4200-4125-BA89-DF9C60100396
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_10130
|
| error 0x1490002: Step 'Backup' has failed.
| line: 0x8edc81ea38fabaa4
| file: e:\215\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:664
| function: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\215\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_10130
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\215\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_10130
|
| error 0x70034: input/output error
| line: 0x30ba355f9fd4ff2c
| file: e:\215\core\resizer\archive3\utils.cpp:219
| function: `anonymous-namespace'::ArchiveWriterImpl::Write
| function: archive_stream_write
| code: 0x138d
| $module: disk_bundle_vsa64_10130
2018-06-16T00:06:40:275-04:00 6764 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Weekly';
| trace level: error
| channel: tol-activity#EC29C8FA-4200-4125-BA89-DF9C60100396
| line: 0x4a8728dc8a1c9583
| file: e:\215\enterprise\common\tol\gating_activity.cpp:221
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Weekly'
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Weekly'
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_10130
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: e:\215\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:218
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_10130
|
| error 0x1350035: 2 activities have not succeeded. One of them is displayed.
| line: 0x2e7e9e174f1fb719
| file: e:\215\enterprise\common\tol\replica\event_processor.cpp:110
| function: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10130
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\215\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10130
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\215\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_10130
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\215\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_10130
|
| error 0x70034: input/output error
| line: 0x30ba355f9fd4ff2c
| file: e:\215\core\resizer\archive3\utils.cpp:219
| function: `anonymous-namespace'::ArchiveWriterImpl::Write
| function: archive_stream_write
| code: 0x138d
| $module: disk_bundle_vsa64_10130
sam 23/06/2018 - 15:09
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 250
Commentaires: 7092

Hello BlueJ,

First of all, I'd suggest updating to the recently released build 10330, then start backing up to a fresh archive and check if the issue is still there. Another option would be applying solution outlined in https://kb.acronis.com/content/60976 if you haven't tried it yet. 

I see that your open ticket has been passed to the expert team, which means the issue might be more complicated than it might seem to be. Please share the outcome of the investigation with us here. 

Thank you!

lun 25/06/2018 - 08:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 1

I appreciate the response.  I did update the build to the newest and it didn't help at all.  It seems like it starts doing some of the backup then bombs out and crashes for unknown reason.  I looked at some other issues with it on the internet and resolutions but as you said they are with the managed vaults.  We do not use the cloud side of it only the tape drive part of the software.  Thanks for the help so far!

lun 25/06/2018 - 22:03