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acronis backup 12.5 - machine non présente dans le 2e plan de sauvegarde

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Bonjour,

J'ai migré de 11.7 à 12.5 car en 11.7 je ne pouvais plus accéder la console malgré que le service de console était up and running.  J'ai réussi à créé un premier plan de sauvegarde qui est fonctionnel, dans le 2e je suis incapable de sélectionner la machine elle n'est plus présente, mais dans l'écran des agents elle y est.  Avez-vous une idée de ce qui ne va pas.

Merci

==============================================

Hello,

I migrated from 11.7 to 12.5 because in 11.7 I could not access the console 
even though the console service was up and running. I managed to create a first 
backup plan that is functional, in the 2nd I am unable to select the machine 
it is no longer present, but in the screen of the agents it is there. 
Do you have any idea what's wrong? Thank's

 

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Contributions: 22
Commentaires: 3800

Hi,

There could be different causes for the behaviour you describe. Have you tried to re-register the machine in the Management Server by removing it from Settings->Agents and adding it back (Devices->Add)? If this doesn't help then we'll need to analyze the system report logs from the management server and the agent machine (see https://kb.acronis.com/content/58301) - this can be by contacting our support team.

Thank you.