Backup Conversion to VM Plan hangs at 0% in 12.5 U2

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Hi all. I had this issue earlier with 12.5 HF1 where I cannot get an automatic conversion to VM task from a TIB or storage node to work.  VMware version is 6.5.0.170 build 4633957.

Creating the task works fine and it starts but just stays at 0% for a very long time. I also don't see any activity on the vCenter side. It's not creating the destination VM and I have no idea how to check logs on the Acronis side what it's doing. Any ideas?

I can browse to the backup manually in the server GUI and recover to VM and that manual process runs without error, so it doesn't seem to be a problem with the credentials Acronis is using to connect to vSphere.

Thanks

Pete

 

mer 20/12/2017 - 20:15
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Hi Pete,

The Convert to VM plans logs should be first checked on the agent side in \ProgramData\Acronis\BackupAndRecovery\MMS (on appliance it would be /var/lib/Acronis/BackupAndRecovery/MMS) in task_execution.0.log file - check the latest by date. If it doesn't contain any relevant entries, this would mean that the agent was unable to retrieve the plan from the management server side - in this case you should check the C:\ProgramData\Acronis\PolicyManager\Logs\ + C:\ProgramData\Acronis\TaskManager\Logs\ if they contain any relevant errors.

If checking the logs doesn't help then contact our support team for assistance. Remember to capture system report from the management server (https://kb.acronis.com/content/58301).

Thank you.

jeu 21/12/2017 - 10:24
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