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Certificate error when installing Acronis Backup Agent

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We're running Acronis Backup Advanced 12.5. The Management Server is running on a Windows 2016 Server.
We are trying to backup different Clients, based on different Systems. A few of them are Windows XP Pro Clients. We cannot update them, cause they are Control Clients of NC production machines.

Most of the installations are running without Problems. But on a couple of machines, it doesn't work, an certificate error occures.

Acronis.png

I found this KB article, but it doesn't work.
https://kb.acronis.com/content/60327

 

Any ideas, how I can solve this problem?

 

Thanks and regards

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Hi Patrick,

We are planning to publish a hotfix for Acronis Backup 12.5 Update 1 where certificates validation will be disabled for Windows XP and Windows 2003 clients. If the solution from KB doesn't work (though it should), then it makes sense to wait until this update is released which should happen during this week - in this hotfix the root cause of the issue will be removed.

Thank you.

Hi Vasily,

that sounds good. 

The KB doesn't work.
I opened a ticket at Acronis Support, but they can't help me at all.

So I hope, the Hotfix will be published soon and that it will help me with this Problem.

Thank you for the Information.

 

Is there any possibilty to get informed about the Publish?

 

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Commentaires: 3800

Hi Patrick,

Currently there are no automatic notifications about the updates available (we're adding the in-product notifications in Update 2 later this year), so I'll update this thread once the update is out. You can subscribe for notifications for this thread (should be already enabled by default).

Thank you.

Yesterday, the Build 7970 came up. I'm confident that our Problems would be solved.

Thank you for your help.

 

For the mass update, I opened a new tread at
https://forum.acronis.com/forum/acronis-backup-125/mass-update-agents-64-32-bit-clients