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choosing Tape for Backup-Target fails with Windows-Fehler: (0x80070002) Das System kann die angegebene Datei nicht finden

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the issue is if during setup a backup job when I choose tape for backup target I receive this error:

 

 

Windows-Fehler: (0x80070002) Das System kann die angegebene Datei nicht finden
Datum und Zeit
 
13. Juli 2017, 16:33:41
 
Code
4
 
 
 
Modul
309
Nachricht
 
 
 
TOL: Failed to execute the command. Backup::Assistant::Commands::SetDestination
Zusätzliche Informationen:
------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB81959B
Felder: {"$module":"management_server_vsa64_7048","CommandID":"6F926DE4-3BDD-4A1A-8B2A-74A446FD4FF6"}
Nachricht: TOL: Failed to execute the command. Backup::Assistant::Commands::SetDestination
------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB81959B
Felder: {"$module":"ams_backup_assistant_addon_vsa64_7048","CommandID":"6F926DE4-3BDD-4A1A-8B2A-74A446FD4FF6"}
Nachricht: TOL: Failed to execute the command. Backup::Assistant::Commands::SetDestination
------------------------
Fehlercode: 3
Modul: 630
Zeileninfo: 0xADAA19396ED226C6
Felder: {"$module":"management_server_vsa64_7048"}
Nachricht: Cannot get access to the user profile.
------------------------
Fehlercode: 13
Modul: 627
Zeileninfo: 0xE839411589F18B3C
Felder: {"$module":"access_manager_vsa64_7048"}
Nachricht: Access violation in module 'ManagementServer.exe' at line '0xadaa19396ed226c6', executable: 'ManagementServer.exe'.
------------------------
Fehlercode: 11
Modul: 606
Zeileninfo: 0x2A0CF3E48ECE3369
Felder: {"path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","$module":"access_manager_vsa64_7048"}
Nachricht: Cannot open file.
------------------------
Fehlercode: 17
Modul: 4
Zeileninfo: 0xF35F747B3B21F78B
Felder: {"function":"OpenFileW","path":"\\\\?\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","$module":"access_manager_vsa64_7048"}
Nachricht: Die spezifizierte Datei existiert nicht.
------------------------
Fehlercode: 65520
Modul: 0
Zeileninfo: 0xBD28FDBD64EDB8F1
Felder: {"$module":"access_manager_vsa64_7048","code":"2147942402"}
Nachricht: Das System kann die angegebene Datei nicht finden
 
 
 
 
 
Inside the setup - Tapemanagement the loader and the tapepools are visible.
 
thanks for you support, regards,
Heiko
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Contributions: 22
Commentaires: 3800

Hi,

The issue is related to problem with accessing the backup location managed by Storage Node (it doesn't matter whether it is tape or local/network drive). Please see my comment here with the solution for this problem. The root cause will be fixed in the upcoming Update 1 for Acronis Backup 12.5 which is planned to be published within the next couple of weeks.

Thank you.

Hi

perfect, that solves this problem!

Many thanks for your support,

 

Regards,

Heiko