Do yourself a favor and export your backup Plans BEFORE you upgrade to v12.
Hi,
Do yourself a favor and export your backup Plans BEFORE you upgrade to v12.
There are unresolved "issues" with v12 and you may want (or need) to go back to your previous version, like I had to this week. If you didn't Export your Plans, you will have to restore your PC to some bare metal, or (like I did) restore a pre-v12 backup to VM just to get to a point where you can run your old Acronis Backup software and export your old version's backup plans. You'll need the Explorts so that you can uninstall v12 on the machine that was upgraded, and reinstall your previous version, and Import the Plans.
After three unproductive support cases (the Support Technicians were not the problem), and for five days I played around with workarounds. Finally I had an 11 hour day doing a resore to VM just to get my old Plans and Export them.
My machine is Win8.1 Pro 64bit, 32GB ram, 8 AMD cores. Here are the issues I experienced running v12 for two days :
1. No ability to open the backups in Windows Explorer. Click a TIB file, and nothing happens at all. No right click context menu entries on the TIB for Acronis either.
2. No ability to select Incremental as a backup type. Even if your upgraded plan had a type of Incremental, it will produce a full backup (you'll know immediately by the backup size).
3. No ability to select an entire Disk as a backup source (only individual partitions). However, disks that are a single partition. you can select them as a Disk. Btw, all of my disks are GPT.
4. The Web Console UI is a major paradigm change. It would have been helpful to have a minimum one hour webinar to explain how typical tasks are now done in v12.
Acronis, I'm sorry for this negative "review". However, imho this version should not have been released just yet. It was not fully baked.
Regards . . .
Hi Igore,
Thank you for your reply and comments :-)
Concerning #1: I did contact tech support on the issue of "No ability to open the backups in Windows Explorer". After considerable time with the tech on the phone, I was given Case# xxxxxx88 . The tech was going to look into the problem further and get back to me. That was the last I heard from tech suport. I even made a follow up email to the support case email and asked why no on ever contacted me after the initial call. There was no repy to that email either.
Concerning #2, 3 and 4: Good to know changes are in the works.
I acutally returned to this thread to today make a couple positive comments. I didn't expect to see your reply, but that was welcome. Anyway, here are a couple positives about v12:
A. Backup and Validate speed is noticebly better. The local source drive is a SATA III SSD, and the local destination drive is a 1TB SATA III 7200rm HDD. CPU is AMD 8core 4Ghz. RAM is 4Pcs X 8GB=32GB Single Rank DDR3 at 1600Mhz. One full ~100 GB backup with validate that I do in v11.7 is always 19 minutes. In v12, I made two full test backups and each time they were both only 12 minutes. Kudos, that's fast. Btw, the v12 test backups were made with the same backup Plan that was imported from the v11.7 installation during the upgrade from v11.7 to v12.
B. Backup tib file size is noticably smaller (ie. better compression). In v11.7 that ~100GB is about 66GB. In v12, both times it was ~58GB.
Thoses are some significant performance improvements.
Regards . . .
Hi Igore,
My Bad. I just did an email search and I did have both a 7/27 reply and a final 8/1 reply on the "Windows Explorer" Case# xxxxxx88.
Earlier on 7/27 I had allowed Acronis support to remote control my machine and the tech confirmed that tibs would not open from Explorer and also that there were were no right-click context menus in Explorer on tib files. The email reply from Acronis support later in the day on 7/27 was simply a confirmation of this. Note that we had also discussed export and import of backup Plans, persuant to reinstalling v11.7.
I then received a final email on 8/1 saying . . . "We would like to make sure your issue/question has been resolved." As of today, I have not replied "RESOLVED" as that email requested.
Regards . . .
Hi Igore,
I haven't had time yet to do v12 testing in a new VM. However, I discovered a problem with the Plans that I exported from my temporary restoration of the earlier Win81, that had v11.7 installed. Recall that I had to do that Win81 restore just to get to the 11.7 that still had the Plans, and thus allowed me to export them. Here's the problem:
All Plans that were of type Full, were switched to type Incemental when they were re-imported into the re-installed v11.7. Other than that, then Plans were ok. Not very happy about that little gottcha. I noticed that problem becuase I have a Desktop shortcut to the folder that holds the TIBS. I check that folder after every backup. I noticed that even thought I slecrted ne of my imported Full Plans, it ran it but the file size indicated to me it was actually an Incremental. I then did an Edit on the Imported Plan and saw it was set as Incremental. I check the ther 5 Full plans I had imported, and every one of them had been switched to Incremental by the Import of the Plans.
This is not pretty.
Regards .. .
Too bad I didn't see this until searching on "Acronis 12 upgrade no plans".
I upgraded 11.7 to 12.5, after repeated assurances from Acronis that all plans would be migrated, and the software gave absolutely zero cautions, warnings, or anything else during the upgrade.
My first hint of problems was when it would not let me log in. I had to flush my browser history for it to stop insisting that my username and password were invalid - a login which, by the way, was not required on 11.7.
So now I'll have to recreate my plans from scratch.