Oracle backup failed instantly and AD backup failed with permissions denied

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Commentaires: 12

Hi,

 

As I was still facing issues after Update 1 I just decided to fully uninstall and reinstall AB12.5.

I'm trying to backup Oracle server and DC server...

 

For Oracle server backup plan, it just fails instanly when I run it with the following message : 

Backup failed

Failed to back up virtual machine 'xxxx'.

Disabling Oracle backup let the backup run successfully.

 

For one of my AD server, it works fine, for the other, it says Access denied. Logs are :

2017-08-10T11:01:16:185+01:00 140350889170688 I0135003A: User is running command. Command=Collecting application metadata; User=xxx\xxx; clientProfileID=37891576-3DB7-2FBB-1A59-39E3B0A7BDCD; clientSessionID=34DBDFD0-865C-484C-B7E6-7BC0B8F196B3
2017-08-10T11:01:16:191+01:00 140350889170688 I02140000: Deploying the guest service to machine 'xxx'.
2017-08-10T11:02:43:731+01:00 140350889170688 I00000000: Connected to the guest system.
2017-08-10T11:02:43:731+01:00 140350889170688 I02240000: Collecting application metadata.
2017-08-10T11:03:03:070+01:00 140350889170688 E00C10001: Error 0xc10001: Failed to load addon: aavb_ad_backuper.dll
| trace level: error
| channel: tol-activity#91D2D177-A625-40C7-BF1A-F47A10BAEB89
| line: 0xf61a8db817a7fa0e
| file: k:\7641\enterprise\core\addons\impl\load_addons.cpp:53
| function: Core::`anonymous-namespace'::TraceFailure
| $module: app_backup_vsa64_7641
|
| error 0x22b0130: The account under which the backup plan runs does not have the user right to access registry key 'SYSTEM\CurrentControlSet\Services\NTDS\Parameters'.
| Assign the required user right to the account or include the account in the Administrators group.
| line: 0xb6187663779c34e6
| file: k:\7641\enterprise\applications\ad\common\instance.cpp:55
| function: `anonymous-namespace'::ValidateRegistryPermissions
| $module: aavb_ad_backuper_vsa64_7641
|
| error 0x141b58
| line: 0x63002d000428eac1
| file: k:\7641\core\winex\reg.cpp:542
| function: Windows::Registry::GetSecurityInformation
| $module: aavb_ad_backuper_vsa64_7641
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: k:\7641\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| code: 0x80070005
| $module: aavb_ad_backuper_vsa64_7641
2017-08-10T11:03:03:070+01:00 140350889170688 E02140009: Error 0x2140009: Failed to stop the VMware Snapshot Provider service.
| trace level: error
| channel: tol-activity#91D2D177-A625-40C7-BF1A-F47A10BAEB89
| line: 0xa039f2c8f3f174cf
| file: k:\7641\enterprise\managers\aavb\guest\vss_control\commands.cpp:136
| function: `anonymous-namespace'::StopVMwareService
| $module: aavb_backup_command_addon_vsa64_7641
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8fb
| file: k:\7641\core\common\error.cpp:317
| function: Common::Error::AddHResult
| code: 0x80070005
| $module: aavb_backup_command_addon_vsa64_7641
2017-08-10T11:03:33:960+01:00 140350889170688 I00000000: Disconnected from the guest system.
2017-08-10T11:03:33:961+01:00 140350889170688 W02140007: Error 0x2140007: Failed to execute command 'PrepareCommand'.
| trace level: warning
| channel: tol-activity#91D2D177-A625-40C7-BF1A-F47A10BAEB89
| line: 0x228917912be00e96
| file: k:/7641/enterprise/managers/app_backup/host/guest_service/impl/app_backup_guest_service.cpp:183
| function: Execute
| $module: disk_bundle_tape_off_glxa64_7641
|
| error 0x2140006: Failed to execute the guest service. Error code: '34865161'.
| line: 0x228917912be00ea9
| file: k:/7641/enterprise/managers/app_backup/host/guest_service/impl/app_backup_guest_service.cpp:202
| function: ProcessResult
| $module: disk_bundle_tape_off_glxa64_7641
|
| error 0x2140009: Failed to stop the VMware Snapshot Provider service.
| line: 0xa039f2c8f3f174cf
| file: k:\7641\enterprise\managers\aavb\guest\vss_control\commands.cpp:136
| function: `anonymous-namespace'::StopVMwareService
| $module: aavb_backup_command_addon_vsa64_7641
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8fb
| file: k:\7641\core\common\error.cpp:317
| function: Common::Error::AddHResult
| code: 0x80070005
| $module: aavb_backup_command_addon_vsa64_7641
2017-08-10T11:03:33:961+01:00 140350889170688 I00490000: Creating application-consistent snapshot 'Acronis_Thu Aug 10 11:03:33 2017
'...
2017-08-10T11:04:04:073+01:00 140350889170688 I0135003B: Command has completed successfully. Command=Collecting application metadata;

 

User is domain admin and has access to this Regkey. Also tried to use the other DC backup plan which is working, no luck. Also tried reinstalling VMTools to make sure credentials cache is resetted, no luck. 

 

Any idea ?

Thanks in advance,

sinN

jeu 10/08/2017 - 09:51
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Hello sinN_,

Would you also make sure, the user is granted the privileges listed in Acronis Backup: required managed machine service user rights. 

jeu 10/08/2017 - 14:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 5
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Hello Ekaterina,

 

Thank you for your reply. About my DC backup, I'm using the Domain Administrator, which is working fine on my 2nd DC. Not on the 1st as we can see. It was previously working with the agent installed manually but I do not want to use it as I've an appliance.

About Oracle backup it simply crash at the beginning, staying at 0% then fails...

Anyways, I'll check permissions but I'm pretty sure they are common as they are both DC.

 

sinN

ven 11/08/2017 - 07:25
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Frequent Poster
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Commentaires: 549

Hello sinN,

Are there any details in the Oracle error message you could share?

Please also make sure that the VM prerequisites listed here are met:

https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5/…

lun 14/08/2017 - 14:40
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Igor,

 

No sorry there are simply no more log as "Backup failed". Got in touch with the support as seems I need Advanced lic to get Oracle app backup working. Yeah I know I have the Standard lic and the Oracle app backup is available to me.... 

Anyway, I started a trial as recommended, linked the lic to my ESXi's but problem persists. Tried to create a new plan and so on. it simply fail on ALL VMs and ALL ESXi host and ALL plans. No agent installed in those VMs, I'm only running the VM Appliance.

Already passed many hours on it with the support and still not solved yet. Got disconnected many times too and had by myself to reach the same agent each time, never received an email back. I'm lost.

Also having issue where AD backup is not working because I think new entered credentials are not taken into considerations. My VM logs is still showing the old user account trying to launch the VBS script (check_Environment.vbs) instead of the new one I entered in the Web console.

 

Thanks,

sinN

 

mer 16/08/2017 - 08:29