strange issues with scheduler

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sometimes some backup tasks wern't executed (please check immagine2.png).

and sometimes some backup tasks start but then disappear without errors or warnings (please check immagine3.png)

of course in both cases backup archives doesn't contains the last backup, and in both cases there aren't errors or warnings. how can be possible? thank you in advice

Fichier attaché Taille
immagine3.png 48.68 Ko
immagine2.png 48.19 Ko
mer 26/04/2017 - 13:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

Such issues require investigation by looking at the log files and checking what happened at the backup scheduled time. It's nearly impossible to guess the reason just basing on the screen shots I'm afraid. There could be some offline agents for example, or time mismatch between the components, or problems with the particular backup plan scheduling, or problem with specific agent which performs the backup, or problem in Acronis Management Server database.

You should "Collect system information" from both Acronis Management Server (Settings->Activities - it's present on your screen shot) and from the backed up VM (select it in Devices list -> go to Activities tab) and contact our support team for assistance. I see that in the other forum thread you mentioned that you experienced long turn-around with your support requests and if you have an opened support ticket already, please let me know its ID, so that I can check what's going wrong with it.

Thank you.

mer 26/04/2017 - 13:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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ok, about this specified problem I opened a case this mornng, the number is 02969117

about our general issues openend and not resolved since lot of time please check the attachment thank you in advice

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410321-138238.png 44.61 Ko
mer 26/04/2017 - 14:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for the info. I've forwarded these details to our support managers to check what's going wrong.

mer 26/04/2017 - 14:46
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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We have same issues with scheduler ... in our case i guess the problem is related to the fact that when VM is deleted and not removed from backup prios deletion the job the job itself became unmanageable (can't add new VMs ....) and sometimes scheduler is not working. The only option is to create new job, apply to all existing VMs and remove the old one.

jeu 27/04/2017 - 15:26
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Lubos Oravec wrote:

We have same issues with scheduler ... in our case i guess the problem is related to the fact that when VM is deleted and not removed from backup prios deletion the job the job itself became unmanageable (can't add new VMs ....) and sometimes scheduler is not working. The only option is to create new job, apply to all existing VMs and remove the old one.

Confirmed bug - Observed the same issue as Lubos.  VM was deleted from ESX server, but not removed from Management console.  The job that was attached to the deleted VM becomes unmanageable (e.g. job cannot be run on existing VM's) and the ESX server as a whole becomes in the Management console becomes unmanageable (e.g. no new VM's on that ESX server can be added to management console).  Additionally if you attempt to apply the job to an existing VM, the management console sits at "Applying" and does nothing.

As Lubos eluded, the only way to currently fix the issue is to delete the job entirely, and recreate the job

mar 02/05/2017 - 19:10
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Hi,

Just want to confirm this issue too. Should be solved ASAP imo! And... When is expected the new update? We're already 3 months later.

Thanks,

 

mer 03/05/2017 - 06:51
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Hi,

The behavior of web console after VM deletion from vSphere is not normal and such problems may occur only if there are some issues with connection between the Acronis Management Server and one of the registered Agents for VMware (appliances or Windows Agents). For example if one of these agents is disconnected then the list of VMs reported by this agent is not updated and thus the changes made in vSphere (even if there are other agents connected to the same ESXi host/vCenter registered in AMS) are not reflected properly. If this is not the case then such issues should be investigated separately with our support team involved.

P.S. Currently we're working on Acronis Backup 12 Advanced release and along with it there will be Update 4 released for Acronis Backup 12 where most of the product infrastructure-related issues are already addressed (there was reworked the flows of VMs discovery by the agents for example and many other things). This is all planned to happen within approximately 1 month from now.

Thank you.

mer 03/05/2017 - 07:41
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Thanks to Lubos for the tip.

it's evident that this product should be engineered in a different way, and the support too.

when I hear phrases like "The behavior of web console after VM deletion from vSphere is not normal and such problems may occur only if there are some issues with connection between the Acronis Management Server and one of the registered Agents for VMware (appliances or Windows Agents)" I think that is only a personal supposition, and is not enforced by a serious log analysis. Of course maybe it's right or maybe not, but there isn't any true evidence because the product logs are unusefol or sometimes simply there arn't logs (how can a task disappear without giving warnings in a product done for enterprise environments??) and in this condition I cannot understand how the support analysis is done, and I cannot understand how they can give this expletations. I say this because I get a lot of reply of this kind both from forum and also when opening tickets. Those type of suppositions are totally unuseful, sounds like a bluff and we need an in-depth analysis based on domonstrably fact; it isn't acceptable that in mounths of utilization of this product all the problems we have sbmitted are without a working solution...

mer 03/05/2017 - 14:36