WARNINGS: It creates an accidentally consistent snapshot of the virtual machine

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Commentaires: 0

Hello,

we have the following configuration:
2x DELL R630, VMware ESX 6.7, vCenter
Acronis BAckup 12.5 Advanced is installed on the Win2019DC server.

The problem is that all backups end up with a warning:

Warning
It creates an accidentally consistent snapshot of the virtual machine "PHA01TABRA" because its application-consistent image could not be created.
An error occurred while saving the snapshot: Failed to quit the virtual machine.
An error occurred while taking a snapshot: Failed to quit the virtual machine.

MODULE83
MESSAGEThis is a consistently consistent snapshot of the virtual machine "PHA01TABRA" because its application-consistent image could not be created.
Additional info: ------------------------
Error code: 102
Module: 83
LineInfo: 0xA859DD78CC91E42F
Fields: {"$ module": "esx_srv_vsa64_11010"}
Message: Creates an accidentally consistent snapshot of the virtual machine "PHA01TABRA" because its application-consistent image could not be created.
------------------------
Error code: 296
Module: 83
LineInfo: 0x26EED62D2C141204
Fields: {"$ module": "esx_srv_vsa64_11010"}
Message: Could not create snapshot.
------------------------
Error code: 296
Module: 83
LineInfo: 0xC7610E0A857BEDE2
Fields: {"$ module": "esx_srv_vsa64_11010", "fault": "MethodFault"}
Message: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.
------------------------
Error code: 296
Module: 83
LineInfo: 0xC7610E0A857BEDE2
Fields: {"$ module": "esx_srv_vsa64_11010", "fault": "ApplicationQuiesceFault"}
Message: An error occurred while saving the snapshot: Failed to quit the virtual machine.
An error occurred while taking a snapshot: Failed to quit the virtual machine.

I tried to create a shadow copy of the volume manually by: https://kb.acronis.com/content/36200. That's a success.

On the server I started https://www.acronis.com/en-us/personal/vss-diagnostic-free-tool/ with this result:

In the appendix I send a log.

Can I ask for help with the solution? Thank you very much.

Best Regards

Jirka

 

Fichier attaché Taille
AcronisVSSDoctorReport_2019-02-28-19-45-34.txt 20.05 Ko
jeu 07/03/2019 - 20:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 0
Commentaires: 2016

Hello Jirka,

welcome to Acronis forums!

We suggest that you try reinstalling or updating your VMware tools to fix the issue. Please follow the instructions in this KB article.

mar 12/03/2019 - 18:23
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