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Hello Michele,

Thank you for raising your question here.

We are current checking internally why your account is experiencing issues accessing the Cloud Data Center. Please create a support ticket to get notified about investigation details. I will also update this thread once we have more information about this issue.

Thank you,

Hello,

I have tred from support site. but all my accounts on BAAS service cannot login. have you got any european support number to call?

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Hello Michele,

You can submit support request dropping an email with brief issue's description to msphelp@acronis.com email alias.

Please include as much details as possible, that will help to investigate the issue faster.

One of the support representatives will get back to you shortly.

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Hello Michele,

 

Unfortunately we haven't heard back from you since the Vyacheslav's post.

Can you please let us know if you have additional questions?

We have not seen any support ticket created from your email address to msphelp@acronis.com.

 

Looking forward to hearing back from you.

 

Regards,

Evgeny Ryuntyu