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Problem during instalation Acronis Backup on WS2012

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Hello,

i have problem during instalation of Acronis Backup Cloud Agent on Windows Server 2012 R2 as shown on screen bellow.

It says something like this:

This computer is domain controller. Please use existing domain user account with permision "Sign as a service" otherwise the agent service cannot be started.

Error: Inserted account doesnt exist"

But the account PetrHanka does exist, and also has administrator rigths.

 

Could you guide me please, how to solve this issue?

Thank you

Lukas

 

 

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Hello Lukas,

Thank you for your posting! Have you tried to specify the account in a form Domain\User? I'd also suggest testing a new user account for the Agent. Create a domain user account (member of Domain Administrators and Backup Operators with privileges Log on as a service). Then proceed with the instructions from the following article. If the issue persists, please contact Acronis support team.

Thank you,