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sql 2005 database not connecting

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Hello, we are using cloud backup.When we click on the sql server and click on the server name, we get an error.It does not ask for the password.Sql version 2005 sp3.thanks

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Hi,

I'd check the list of assigned privileges of a user account specified for access to SQL. It must be a member of the Backup Operators or Administrators group on the machine in question and have a sysadmin role on each of the protected instances. The same is valid for a user who runs the SQL writer for VSS. Make sure it is turned on and has the above privileges. 

If the issue persists, please raise a support ticket.