WHM Plugin Not working
Hello,
I am installing the plugin for WHM, I have 3 servers and apparently with the same configuration, in 2 servers I was able to install the plugin normally and it is already working, but on 1 server I install the plugin and the error "The backup agent is not available. "
Could anyone help how can I solve the problem?
thanks
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Hello,
Yes, the acronis_backup_srv is running in the server.
thanks
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Good day,
Can you please confirm that the following ports are open for the server, I have had in some cases that our clients have restricted certain servers on the firewall with communicating with the backup management server:
443 & 8443 - Used for registering the agents
7770...7800- Used for communication with the backup management server
You may use the Acronis Connection Verification tool to confirm that you are in fact able to communicate on all required ports:
https://kb.acronis.com/content/47678
Regards
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Thanks for the answer. I checked with the tool and informs that all the doors are open.
thanks
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tvieira, have you tried re-installing the Agent?
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