0x640012 - I've gotten this over the past few days...
below is the log entry. the last time this happened (couple of days ago), the only fix was a reboot of the server.
Why is this happening??
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Log Entry Details
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Type: Error
Date and time: 4/7/2010 9:32:03 AM
Backup plan: Daily 1 - Drive E
Task: Incremental backup
Code: 6,553,618(0x640012)
Module: 100
Owner: backup
Message:
Feature is disabled.
Error code: 0x640012
FeatureName = "FEATURE_ATIE10_COMMAND_LINE_TOOLS"
Tag: 0x9418A040040A4D43
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Log Entry Details
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Type: Error
Date and time: 4/7/2010 9:32:03 AM
Backup plan: Daily 1 - Drive E
Task: Incremental backup
Code: 6,553,604(0x640004)
Module: 100
Owner: backup
Message:
Failed to initialize server.
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Log Entry Details
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Type: Error
Date and time: 4/7/2010 9:32:03 AM
Backup plan: Daily 1 - Drive E
Task: Incremental backup
Code: 6,553,605(0x640005)
Module: 100
Owner: backup
Message:
Operation has completed with errors.
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10.0.11345
Windows Server 2008 R2 Standard
Backup is to an eSATA High-Rely disk array - so, external hard drive. It is a simple local machine backup.
File attached.
Fichier attaché | Taille |
---|---|
26620-88369.zip | 5.84 Mo |
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Hello Stephen Lasley,
Thank you very much for getting back to me. I really appreciate the logs that you sent me.
I am terribly sorry for the inconvenience. This specific error message - Failed to initialize server is caused by our software's inability to communicate with the Acronis License Server. If I am not mistaken, you have a number of network cards and this most likely causes some issues within the License server and the agent.
As a temporary workaround, until we get this fixed, is to restart the Acronis services. I understand, that this is a major hassle, but it is less painful then restarting the whole server.
Please let me know if you have additional questions.
Thank you.
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Thanks. I'm fairly certain I tried restarting the services before I took the drastic step of rebooting.
Can you list out the exact service names that need to be restarted?
I'll make sure I try this and report back the next time it occurs.
Also, we only have one NIC enabled. So, while there are three other ports available on the server, they are all disabled. I would expect the software to recognize this fact? Or, perhaps it is getting confused with the tunnel adapters that are virutal network cards?
Thanks,
Stephen.
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Stephen,
I appreciate your response.
The important services to restart are - the Acronis Remote Agent and then the Acronis Managed Machine Service.
Unfortunately I cannot let you know what causes this issue, yet, I am very sorry, but it can very well do with the virtual network cards.
Thank you.
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Restarting those services did not help. I'm afraid I'll have to reboot again... this is a bit ridiculous... any ETA on a fix?
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Hello Stephen,
Thank you for replying.
Most likely, the fix will be available in Update 3 of our software. You can subscribe to our newsletter to receive notifications about new updates.
You can also try removing the license from the license server, re-add it, and then restart the Acronis services.
I can also create a case for this issue and forward it to our Expert team. I am confident, we will be able to provide you with a more robust workaround until Update 3 comes out.
Please do not hesitate to ask me any additional questions.
Thank you.
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Yes, please, create a case. I couldn't map our serial number to my registration account b/c it is already mapped by the previous administrator...
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Hello Stephen,
Thank you very much for getting back to me.
Your case is currently with our Expert team and our Quality Assurance is working together with our Developers to fix this issue.
Once it is fixed, the Expert engineer under whose ownership the case is, will contact you with an update!
Thank you very much for your patience.
Please let me know if you have any other questions.
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Hello all,
I just wanted to write a quick follow-up in case somebody finds this thread when experiencing a similar issue.
We have a Knowledge Base article that shows how to fix it - Acronis Backup & Recovery 10 Advanced Errors Out with "Failed to check license key. The key is disabled".
If the article does not help, please collect this report and contact our Support team directly so that we can investigate this problem.
Please let me know if you have additional questions.
Thank you.
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