ABR 10 Advanced - Cannot check the license key.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 3
Commentaires: 4

Cant clear this error. I have tried every single "Fix" on the Acronis site and none of them work.
- I do not have a connection problem I can connect to the remote agent from AMS.
- I do not have a "MAC" issue, all are listed correctly in the License Manager.
- I do not have a License issue I have 16 Dedup and 16 Advanced licenses available.
- I do not have a version issue, AMS, and the remote agents match.
- I can right click on the servers with this issue from AMS and do the "change license dance", looks like it works but it doesn't
- I can actually do backups just fine, well for 30 days I suspect ...

If anybody can assist I would really appreciate it. Their are some articles for this general problem that I'm denied access to? I was wondering if I can get access ... or do they say something like ... go buy backup exec???

Thanks
Mark,

Message:
Cannot check the license key. Either Acronis License Server is unavailable, or the license key data is corrupt. Check connectivity to Acronis License Server and run it to manage licenses.
Additional info:
--------------------
Error code: 7
Module: 202
LineInfo: ec81f6265c057b88
Fields: License : Acronis Backup & Recovery 10 Advanced Server Universal Restore, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Cannot check the license key. Either Acronis License Server is unavailable, or the license key data is corrupt. Check connectivity to Acronis License Server and run it to manage licenses.

ven 05/10/2012 - 15:12
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 3
Commentaires: 4

Never mind fixed it myself. Here is what happened, Acronis Agent was installed on 6 machines in 2009. Because of issues with company merger Acronis Agent was uninstalled and BE agent installed. It's now 2012 I have pulled Acronis back off the shelf and created a new backup server. BE Agents uninstalled and Acronis Agent were re-installed to these 6 machines. So the registry entries for the agent configuration on each machine was from the old install - pointing at the wrong Backup Server. Not sure why they were not over written by the new install or the original DE-install didn't remove them. Registry entries were fixed and no more license issues.

mer 17/10/2012 - 20:32