ABR 11 Linux Agent issues
Please help!
Ok I have a centralized GFS backup running on a rhel 5 server that puts the backups on to a NAS running samba which uses LDAP for auth. The backups work perfectly for a week then they start to fail. To fix them I've had to do 3-4 different things to get it working again. Agent and Server are both version 11.
1. Open up the backup plan and supply the auth for the vault on the nas.
2. Delete the plan and add it back.
3. Restart the linux agent.
4. In some cases all the above fail to work and a reboot of the linux machine as a last resort solves the issue.
On top of all this acronis fails to put the error into the windows event log, even though I have it setup as default and also set in the backup plan (as the backup plan screen option shows the default as do not log which is a out right lie).
Hi Yana, thank you for replying.
Where should I place the files? I'm not sure if these contain any sensitive information or not so I don't think it would be a good idea to upload to this public forum.
No problem, send it to me via PM.
YGPM
Ignore the last couple days. the backups that were failing till I restarted the agent were between 1/3/2012 to 1/11/2012.. on the appleton-rhel server.
This product is really not for us if it can't work for more than a week, unless someone can shed some light on it real soon of what the problem is.
Hello Robert,
I'm sorry for the delay with the response.
Unfortunately the situation requires technical assistance from the next level of support, so I have created the case for you (it's number is 01483815), and forwarded it to support.
Please let me know if the investigation takes too much time, I will contact the technical department directly with the request to speed up the process.
Thank you!