ABR v11

- Login to your Acronis account:
- Select “My products & downloads” (Left side of the page)
- Expand the product you want to upgrade
- Select the “Upgrades” sub tab at the bottom of that product
- Select the “Available” product upgrade link.

This will generate your new product keys (in your case ABR11 Upgrade keys)

If you have any account issues or something is not working correctly best option is to do a live chat of phone call to Acronis support using the following URL: http://www.acronis.com.au/support/contact-us.html

P.S. When installing the product remember if you have upgrade keys you may need your previous ABR10 keys as well.

When I click on you items, I get a screen that either wants
1. The AMPS key
or
2.Billing Email and Order/Invoice No:

The screen doesn't generate a new key it is like the maintenance was sold but never registered with Acronis.

I have the Tech Data invoice number and I know the email address but the person who made the purchased Acronis via Tech Data has move out of state and doesn't have a new vendors number.

The maintenance agreement was renewed on 02/01/2011.

thanks

Hi David, don’t worry too much you will have maintenance, there is simply an issue with linking your purchased maintenance to the registered account (The the renewal order’s e-mail address provided might have been different to the e-mail address the keys have been registered to perhaps?)

I find the quickest way to fix this kind of issue is to contact Acronis support using the link provided above they might ask for a copy of your license certificate (so have that ready just in case). They can then manually assign that maintenance to your Acronis account and fix this issue up for you. :-)

I purchased the licensed via Tech data on 12/29/2010.
Sales person is daniel.knowles
invoice INCH-013904.

I have attached copies of original invoice and a copy of the renewal of the maintenance.

Let me know what else is needed.

thanks

I recommend you delete the attachments as they contain information you likely don't want public. If you login to your account on the Acronis' web site you can use Live Chat to contact Acronis support who will be able to assist you with this.

Thanks Sean...

(I've sent a PM to Robert as well as trying to PM a forum admin to try and get those files removed as well... )

Robert: Please contact Acronis support (Live Chat) they will beable to fix this up for you right away and get you up and running.

Attacjments were deleted.

Hi Robert

Yes I managed to get hold of a forum admin that was able to remove the attachments for you :-)

Please proceed with the live chat or phone support option with Acronis, they will beable to fix your licensing issue up for you and you will be able to perform an update as per the steps provided previously.

URL: http://www.acronis.com.au/support/contact-us.html

All the best.