ABR10 Trial w Sony Turbo AIT2 over USB - Backup+Verify o.k., Restore=endless loop

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I am trying to use a Sony SDX 560V in a LaCie USB2.0/Firewire housing attached to a Thinkpad X61 Tablet under Windows 7.

Drivers are from the Sony website.

Backup to tape works flawlessly. I used the verification option and verification went through without problems. Backup took about 1hr. Verification a bit less than that

However, when trying to restore the image, the tape is going back and forth endlessly, the progress beeing still at 0% after 6 hrs.

Any hints, what may cause the problem and how it can be solved?

dim 09/01/2011 - 18:23
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Hello Archimedes,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will be glad to help you.

I've checked all our internal resources: we have never received any reports regarding such issue, thus it's unknown to us and requires investigation. Please gather the following information: 

  1. Acronis Info
  2. Diagnostic information requested in this KB article

After that please submit a support case and let us know it's number - we would like to make sure it's handled in a proper way.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mer 12/01/2011 - 12:35