ABR11 Catalog update failed during backup
Hello,
We got a problem with ABR11 backuping a windows server.
The archive is created, but ile catalog is not updated, as seeen in the Acronis Error message below.
Message is in french, i have tried to traduce it ...
Is there any wait to avoid this problem ? Could it be a problem with Windows vss provider also used by Windows backup ?
Command 'Catalogage des données' has failed. (Data catalog update has failed)
Informations additionnelles :
--------------------
Code d'erreurs : 3
Module : 309
LineInfo : 4a8728dc8a1c94f8
Champs :
Message : Command 'Catalogage des données' has failed. (Data catalog update has failed)
--------------------
Code d'erreurs : 81
Module : 161
LineInfo : 30abb988a3aef7fd
Champs :
Message : Le cache local est verrouillé par un autre fournisseur Acronis. (Local cache is locked by another Acronis provider)
--------------------
Code d'erreurs : 72
Module : 161
LineInfo : aa7ac96c0c63935
Champs :
Message : Échec du verrouillage de l'objet. (Object lock failed)
--------------------
Similar problem here, running ABR11 build 17440, after deleting a full backup from a Personal Vault. I've removed the unc path.
Command 'Updating data catalog' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_vs
Message: Command 'Updating data catalog' has failed.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21f7f6
Fields: function : OpenFileW, filename : \\?\UNC\\Catalog\B7383CEB-2678-4D00-8327-8E5A4F8B7117\.cat_version_catalog.db, $module : disk_bundle_vs
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942432, $module : disk_bundle_vs
Message: The process cannot access the file because it is being used by another process
--------------------
Hello Gentlemen,
Each of you has unique case related to cataloging (as you can notice the error messages and error codes are different)
Julien Duvault - please check what message will you get running manual cataloging? Check antivrus and add Acronis services and folder to white list. Run ProcMon and check what exact process lock the cache (http://kb.acronis.com/content/2295)
Could it be a problem with Windows vss provider also used by Windows backup - it is not related to Windows VSS
Norman Daugs - the issue is known and will be fixed in ABR11.5, which we expect in a month approximately - in September
Rodrigo Torres - how did you remove that archive? try to validate the vault re-start manual cataloging
hi all,
the catalog issue still exists in ver. 11.5
fast cataloging during backup doesnt work at all.
full cataloging brings the same error as in previous versions. especially on sles machines with updates enabled -> reason: the novell update repo contains a colon in the file path, which acronis cannot access and therefore cataloging fails.
norman
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 22.09.2012 07:53:38
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: acronis
Code: 20.250.685(0x135003D)
Module: 309
Owner: ASN User
Message:
Command 'Cataloging data' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vsa64_32256
Message: Command 'Cataloging data' has failed.
--------------------
Error code: 19
Module: 347
LineInfo: 4ee46a54ed6e8d16
Fields: $module : dms_provider_vsa64_32256
Message: File 'C:\var\cache\zypp\solv\nu_novell_com:SLES11-SP1-Pool\' is invalid.
--------------------
Error code: 7
Module: 4
LineInfo: 948d543c8805ea53
Fields: $module : storage_server_archive_manager_vsa64_32256
Message: Error occurred while opening the file.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x0135003D+0x015B0013+0x00040007
--------------------
i have the same problem when doing linux backup catalog (RHEL) have some paths giving error and the catalog fails