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Acronic B & R 11

Thread needs solution

Anybody have any ideas what this failed backup error means? The job is scheduled to run once to an external drive which is accessible by the server (directly connected). This error seems to come up from time to time regardless of the job, the destination or the schedule.

TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
Additional info:
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1, $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:
Message: Backup has failed.
--------------------

0 Users found this helpful

Hello Viral,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will be glad to assist you.

Unfortunately this error log doesn't point us onto the exact cause of the problem, and we'll need additional diagnostic information. Please gather Acronis Info, and open a support request with the information attached. After that let us know it's number.

This data should help us to localize the issue.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!