Acronis Backup & Recovery 10 Agent - Installation failed on Windows 2003 Server x64

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I installed the following components...

- Acronis License Server
- Acronis Backup & Recovery 10 Management Console
- Acronis Backup & Recovery 10 Media Builder
- Acronis Recovery fot Microsoft Exchange Management Console

Now i want to install the Windows Agent but it fails with the following error...
 
Code: 06442537
Line-Tag: 0x9f2b3becl6879b1a5l
Message: Installation error

Suberror
Code: 01603
Line-Tag: 0xbd28fdbdl64edb8bcl
Message: Fatal error during installation

enclosed the log file

I wouldn't reinstall Backup & Recovery 10 completely because i created many tasks.

Installed services...

regards form germany

mer 09/12/2009 - 18:03
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Commentaires: 2991

Hello Sandman,

Thank you for posting your question, I will be happy to help.

According to the .msi log, a possible logical or physical fault with the hard disk can cause the issue. Could you please check the disks for errors?

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r"

where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine. Please check the system partition for errors, perform a reboot and re-attempt the installation.

The issue should be resolved. If the issue remains, please provide us with the new .msi log file and Acronis Report.

Please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.
This would provide us with detailed information on the hard disk partition structure.

Anyway, please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

mar 22/12/2009 - 11:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have exactly the same problem on a Windows Server 2008 X64 SBS.

I cannot install the Acronis 10 Agent and I cannot solve the problem with the chkdsk-command.

I need help too - urgently

Greetings Marcel

mar 22/12/2009 - 15:31
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I have exactly the same problem on a Windows Server 2008 X64 Std with Hyper-V.

I cannot install the Acronis 10 Agent and the Hyper-V agent and I cannot solve the problem with the chkdsk-command.

Please help too

Thanks

jeu 24/12/2009 - 10:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Marcel and Loic!

Thank you for reporting about the issue, let me help you with it.

First of all I would like to mention that solution, provided by Oleg, was unique and suited only for cases similar to Sandman's - when the issue was caused by the errors on the drive. But Agent may refuse to install due to lots of reasons, so we need to investigate each case separately.

I will be glad to resolve the issue you have faced, but for this I need some additional information, so could you please kindly provide me with the following information?

  1. 1. Launch the product installation file
    2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
    3. Select the path for extracting the component and click Save
    4. Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path and name of the file you extracted in steps 2-3 and the log-name is a name of the log file to be generated. The log file will be saved to the folder where you extracted the MSI file.
    For example: msiexec /i D:\AcronisFolder\AcronisTrueImage.msi /l*v C:\log-name.log
    5.Reproduce the problem and send us the log file created during the installation

    Please note that if there are any spaces in the path&msi-name then you need to put it in quotation marks.

  2. Please follow the below instructions in order to create a Windows system information file on your machine; it will help us investigate the problem more thoroughly:

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send us the saved file.

Thank you in advance for cooperation!

mer 06/01/2010 - 14:28