Acronis Backup & Recovery 11.5 unable to detect Hard Disk

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 1

Hello Community,

I am doing manual backup of server using Acronis Backup & Recovery 11.5. However, the hard-disk of the server was not able to detect. I can only see the removable drive but not the server hard disk. 

I  search on internet for solution and found out that i need to use the WINPE to include the driver ( DELL PERC H330). 

After burning WINPE with drivers i load it to hardware and i got boot manager message saying " windows failed to start hardware or software change migth be the cause" etc..

i create another bootable WINPE but this time without hardware driver, after loading windows file complete nothing is happning. It looks like it freeze. The acronis display did not show up, the CDrom stop reading the CD, i waited for 20 mins but nothings happen.

I have tried it on several server with thesame model but i got same result.

does anyone of you experience thesame issue?

 

Hardware Model: Dell poweredge R430

SAS Raid Driver: SAS-RAID_Driver_2D7H2_WN64_6.602.07.00_A00

 

Thank you!

 

jeu 30/05/2019 - 07:57
1 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 1

Update:

i followed this work around except number 6 but still no luck. the Modules configuration is ok but the hardisk still not dectected.

where can i download the latest recommended version of SanpAPI driver.?

  1. Download installation_test.x86.exe
  2. Open the Command Prompt (Start -> Run -> cmd)
  3. Navigate to the directory where you have saved the tool by issuing:

cd <path_to_the_tool>

where <path_to_the_tool> is the path to installation_test.x86.exe

  1. Run the following command:

installation_test.x86.exe -drivers fltsrv snapapi

  1. You will see a message like "Modules configuration is ok" or "Modules configuration failed".
  2. If the configuration is OK and you still cannot see the disks, please go the collect information step. Otherwise, please reinstall the latest recommended version of our SnapAPI driver provided by Acronis Customer Central (download the .msi-file and run it, reboot will be required to complete the operation).
ven 31/05/2019 - 01:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 250
Commentaires: 7092

Hello Sofia,

what build version are you using here? For Acronis Backup 11.7 the most up-to-date build would be 50230. Please make sure your product is updated to have the SnapAPI module of the latest build.

Prior creating a WinPE-based media did you try booting the machine with a default Linux-based media or the drive was not detected in the product installed in the running OS? If booting into a Linux-based media fails as well, could you please attach the error message shown.

But according to your issue description, and if issue with booting into a WinPe-media still occurs, I'd suggest downloading a trial of Acronis Backup 12.5, testing the same scenarios and if still no joy, contacting Acronis support team for more in-depth investigation, as it looks like the issue is specific to the hardware. 

lun 03/06/2019 - 13:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.