Acronis B&R 10 server for Linux cant perform backup??

I'm suffering the same problem.

any solution Acronis exprets ???

Sorry to hijack your post. I'm having a similiar error with ABR10 Linux.

Thats exactly what I mean with "bad support". It's days ago since posting and no reply from acronis.

If they reply I'm having a notion of how the first lines of the answer will look like:

"...Please accept our apologies for the delay with the response."

And thats all for just round about ~1000$
Isn't it great to be supported so well?!

Oh wait, I'm having another one: They will reply to open a case and start a live chat for immediate support in urgent cases!
Then you can chat 1 hour with the result of..."Sorry, I have to investigate this issue internally and I will provide you with the solution via email."

And there you go waiting with no solution for an unknown time.
I can't even tell how disappointed I am.
I was an Acronis fan for jears working in the IT business.
I recommended their products whenever I could, but this time is definitely over.

I definitely feel your pain. It seems every build has a new issue. Sigh...

Hi,
it's an really expensive sigh. If ABR10 Linux would cost what it's worth now (approx. 49.99$)
I could live with it.
New releases always have issues and I can live with that as long as they get fixed quickly and support takes care. But Acronis doesn't. Because what they provide now is just NOTHING!
Pay, get a link to a not working application and byebye.

Major issues should be elimininated during beta or release candidate state. Also in this case Acronis doesn't seem to know what they do and what good software development is.

It looks to me that Acronis is a company where the Peter Principle can be studied very well.

Acronis Support at least give an answer like "we are trying to find a solution"
any answer at all.

what kind of support is this?

Hello all!

First of all - thank you for your comments and feedback, we really appreciate it. I completely share your concerns and would like to help you with the issue.

Please accept our apologies for the inconvenience with the support you have faced - I agree that it is unacceptable, and currently we are working hard on improving the situation, you can see the message of our Director of Customer Service and Technical Support.

Back to the case itself: 

I entirely understand that timeframes of fixing the issue doesn't meet your expectations, and I would like to help you to speed up the process. I would appreciate if those of you who has a case open could specify its numbers to me via PM - I will personally take care of them to be handled in a proper way.

Meanwhile I'm going to contact our Experts' team for clarification regarding the case: in the log kindly specified by mm I we have three error messages, two of which points on 

1. issue with credentials provided for the shared folder (Failed to open backup location)
2. issue with the original location we are backing up

We'll need some additional information for successful investigation of the issue, so could you please kindly provide me with the following information? First of all lease kindly mount your NFS share as mentioned in this article and reproduce the issue. Please don't get confused by the description stating that this article relates to Acronis True Image line of Acronis products - it should perfectly suit for Acronis Backup and Recovery as well. Should the persist, please, contact me with the following information:

• we will need the following folder contents: var/lib/Acronis - it contains the needed logs of operation
• please kindly create the Linux System Report - it will show us the system state and pecularities of its configuration

Be sure we will review the information and find a solution.

I will definitely keep you posted, and as soon as I have a reply from the Linux Experts, I will update you with the latest news.

Thank you in advance for cooperation, I will wait for your replies.