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Acronis Image of Virtual Machine

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I'm attempting to backup a server running as a virtual machine on VMware ESXI. When I tried loading the Acronis agent to the server it says installation failed. I've attached the log but can't make out a reason in English from the log on why it won't install. Can anyone help?

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Hello Jason,

Thank you for posting your question, I will be happy to help.

According to the log file provided, the program is unable to obtain the appropriate serial number. Please check your licenses in Acronis License Server for free licenses. Also please make sure that you have imported the license that corresponds to the version you use.

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.