Acronis Managed Machine Service automatically stops

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Hi,

Im using Acronis Backup and Recovery 10 build 13762. And on my Windows server, Acronis Managed Machine Service automatically stops even in my Linux Server acronis_mms automatically stops as well. Is there a reason why it automatically stops? How can I resolve this problem?

I hope someone from here can help me.

Thanks in advance!

mer 09/11/2011 - 07:52
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Hello Juz,

Welcome to our Forum, and thank you for opening a thread regarding this issue. I would like to assist you with the matter.

Unfortunately due to the lack of sufficient investigation information it's hard to localize the cause. We will need additional information. Could you please gather Acronis Info from Windows machine and paste it here? These logs might shed the light onto the situation.

I would also like to apologize for you had to wait for the response. Unfortunately Acronis Forum is not a support channel, but a Community, and we cannot guarantee a timely response and assistance here. For emergency cases we strongly recommend to contact technical support directly.

Should you have any additional questions or concerns, please let us know, we will be glad to help you.

Thank you.

jeu 10/11/2011 - 14:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Yana,

Attached here is the Acronis Info of the said Server. Looking forward on your response.

Thanks,
Juz

Fichier attaché Taille
82249-98140.zip 1.83 Mo
ven 11/11/2011 - 08:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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A week passed, and there is no response yet. After the server reboots, the Acronis Managed machine service did not start automatically, even it is set to automatic. Do we have a resolution for this? I also filed a case on the support but there is no response either.

mar 15/11/2011 - 05:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I saw the same issue on one of my machines after a reboot over the weekend, once I manually started the service in Windows it started working normally again. Did you get any feedback from your support case?

lun 21/11/2011 - 20:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Nope, I did not get any feedback from the support case I filed. I just want to know what is the reason or what could be the problem why did the Acronis Managed Machine Service did not start automatically after a reboot?

mar 22/11/2011 - 02:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Michael and Juz,

Thank you for your comments. Let me update you about this issue please.

Our Expert team is currently working on it with our Development team, we are really sorry for not getting back to you sooner Juz. I checked your case and I believe the Expert engineer contacted you today. I am very certain that we will get this issue resolved.

If you need any help or have additional questions about your case feel free to contact me directly.

Thank you.

mar 22/11/2011 - 07:51
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