Acronis Online Backup Subscription Error

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Hi;

I have a subscription issue with online backup from a local client. I'll give the quick skinny, so maybe someone can help.

1.) Bought a 10 pack end user license.
2.) Registered all licenses with Acronis.
3.) Downloaded and installed the EXE file onto one of my client PCs.
4.) Created a new user (email and password) @ Acronis for this user.
5.) Tried to create a backup and login.
6.) Get an error about NO subscriptions for this email.

I can't give out my email address to end users as I am an admin and they don't need to see that license info. How does one set it up for each user?
Also how as an admin can I see all the end user backups to make sure they are backing them up?

Thanks in advance, Steve

mar 17/05/2011 - 19:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 3268

Hello Steve!

Thank you for finding time to join us on Forum, and report about the issue!  I understand your concern, and will be glad to guide you.

In case you have registered the licenses of Acronis Online Backup to your e-mail, they will not work with any other address. Thus you need to have the licenses transferred to your client's account. In order to achieve it, please contact our support via chat or e-mail, they will move the licenses to the address you will specify.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mer 18/05/2011 - 14:16